Ahlam Basha
Miramar,United States
Summary
Dynamic and results-driven bartender with a proven track record at Levy Restaurants, delivering exceptional service to VIP guests. Skilled in cash handling and inventory management, I excel in high-pressure environments while fostering positive guest experiences. My motivated attitude and excellent customer service skills consistently enhance satisfaction and drive revenue growth.
Overview
8
8
years of professional experience
Work History
Bartender
Levy Restaurants– Grey Goose Lounge, Kaseya Center
Miami, FL
09.2024 - Current
- Serve premium cocktails and beverages to VIP guests during high-profile events, including NBA games, concerts, and private functions.
- Deliver high-volume, fast-paced service while maintaining a luxury guest experience.
- Provide personalized recommendations and upscale hospitality to a diverse, elite clientele.
- Maintain cleanliness, organization, and full bar readiness throughout shifts, in compliance with venue and health standards.
- Work closely with security and lounge staff to ensure smooth service and guest safety.
- Manage cash, tabs, and point-of-sale transactions accurately and efficiently.
- Support inventory tracking and restocking to ensure the bar is fully equipped for all events.
Bartender
Seminole Hardrock Hotel & Casino
Hollywood, United States
08.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
The Anderson
Miami Beach, United States
09.2021 - 12.2022
- Efficiently crafted various drink options including beer, wine, liquor, and mixed cocktails in a fast-paced establishment.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained regular clientele through professional and friendly service.
- Rang up customers on the Toast POS system.
- Up sold menu items to customers, driving up per sale revenues and maximizing profits.
- Served high customer volumes during special events, nights, and weekends.
Bartender/ Cocktail Waitress
46 Lounge
Totowa, United States
06.2019 - 07.2021
- Served and sold bottles to guests.
- Provided self-motivated customer service with a positive attitude, in a fast-paced team oriented environment.
- Prepared drinks, expedited alcoholic beverages, received payments, entered data into computer system, maintained clean and safe work environment.
- Used suggestive selling techniques when introducing promotional items.
- Greeted customers in a friendly fashion and opened tabs with a credit card and ID.
- Relaid food orders into the computer and ran food.
Waitress
Season's Catering
Washington Township, United States
05.2017 - 05.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Provided friendly, courteous service to create memorable moments for guests.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Offered cocktail, beer and wine service.
- Explained items on menu and content of food.
- Helped maintain a healthy work environment through kitchen sanitation and cleanliness.
- Assisted with cleanup following events.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Education
Bachelor of Science - Biology/ Teacher Education
Ramapo College of New Jersey
Mahwah, NJ05.2018
Skills
- Certified Bartender
- Motivated Attitude
- Excellent Customer Service Skills
- Superb Work Ethic
- Interpersonal Communication Skills
- Cash Handling and Management
Languages
- Arabic
- English
Timeline
Bartender
Levy Restaurants– Grey Goose Lounge, Kaseya Center
09.2024 - Current
Bartender
Seminole Hardrock Hotel & Casino
08.2022 - Current
Bartender
The Anderson
09.2021 - 12.2022
Bartender/ Cocktail Waitress
46 Lounge
06.2019 - 07.2021
Waitress
Season's Catering
05.2017 - 05.2019
Bachelor of Science - Biology/ Teacher Education
Ramapo College of New Jersey
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