Ahlia Murray
BROOKLYN
Summary
Detail-oriented professional with extensive experience in travel booking and customer service. Expertise in utilizing GDS systems for efficient reservations and addressing client needs, contributing to high levels of customer satisfaction. Strong problem-solving skills ensure timely and effective responses to customer inquiries.
Overview
8
8
years of professional experience
Work History
Servicing Travel Advisor
Chase Travel
Atlanta
07.2025 - Current
- Leveraged GDS systems for seamless booking and confirmation of travel plans.
- Utilized booking systems to process reservations efficiently and accurately.
- Coordinated bookings for flights, hotels, rental cars, and other reservations to meet client needs.
- Managed client communications, addressing inquiries and providing timely updates.
- Facilitated payment processing through various methods, including credit cards and online payment services.
Travel Counselor
American Express Platinum Travel
Sunrise
08.2022 - 02.2025
- Facilitated travel planning by securing flight, hotel, and car reservations for card members, enhancing their travel experience.
- Educated clients on travel policies and best practices, ensuring seamless trip planning.
- Delivered tailored Rewards and Travel information to enhance each card member's experience.
- Resolved customer inquiries and issues through effective communication and problem-solving, improving client satisfaction.
- Took payments via credit and handled sensitive information with professionalism and discretion.
Customer Service Representative
Global Response LLC
Tamarac
10.2020 - 08.2022
- Handled inbound calls, resolving customer questions and issues while accurately inputting data into CCS system.
- Provided customers with information about products and services. and advice after understanding their needs.
- Reviewed calls to ensure adherence to quality service standards.
- Assisted in training new members of staff.
Customer Service Representative
Inktel
Tamarac
04.2020 - 08.2020
- Conducted sales over the phone while effectively resolving customer issues to improve overall experience.
- Assessed customer needs through verbal cues to determine optimal actions for enhancing customer retention.
- Handled incoming calls from national call pool, providing tailored responses based on caller location to enhance customer satisfaction.
Cashier/Cook
Beach Cafe Las Olas
Las Olas
08.2019 - 10.2019
- Served and assisted customers on checkouts.
- Created a welcome environment and provided excellent customer service.
- Balanced cash register totals at beginning and end of each shift to ensure accurate financial reporting. at the start and end of my shift.
- Prepared meals and maintained cleanliness to ensure a safe and welcoming environment.
Supervisor
Primark
Brooklyn
11.2018 - 03.2019
- Trained employees to enhance performance and service delivery.
- Interfaced with customers to determine purchasing needs, directed them to appropriate items, and recommended additional.
- Processed cash register transactions efficiently to maintain customer satisfaction.
- Followed store retail procedures and policies to ensure compliance and operational consistency.
Cashier
The Children's Place
Brooklyn
05.2018 - 11.2018
- Accepted customer payments and provided change.
- Promoted store rewards card and promotions to enhance customer loyalty.
- Organized purchases in bags for optimal space usage and customer convenience.
- Welcomed store guests to foster a positive shopping environment.
Education
Culinary Arts - Associates Degree
Johnson & Wales University
05-2013
Business - Diploma
Washington Irving Highschool
06-2010
Skills
- Travel industry experience
- Travel logistics coordination
- Payment reconciliation
- Customer satisfaction
- Problem solving
- Organizational efficiency
- Time and resource management
- Communication abilities
- Collaborative teamwork
- Critical thinking and analysis
- Leadership and management
- Product upselling
- Optimistic outlook
Timeline
Servicing Travel Advisor
Chase Travel
07.2025 - Current
Travel Counselor
American Express Platinum Travel
08.2022 - 02.2025
Customer Service Representative
Global Response LLC
10.2020 - 08.2022
Customer Service Representative
Inktel
04.2020 - 08.2020
Cashier/Cook
Beach Cafe Las Olas
08.2019 - 10.2019
Supervisor
Primark
11.2018 - 03.2019
Cashier
The Children's Place
05.2018 - 11.2018
Culinary Arts - Associates Degree
Johnson & Wales University
Business - Diploma
Washington Irving Highschool