Robin Vernon

• Consulted clients to identify travel preferences and recommend suitable destinations, fares, and packages.
• Booked flights, hotels, car rentals, and tours using reservation systems with accurate itinerary details.
• Communicated booking confirmations, payment details, and trip updates with clear, timely client support.
• Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
• Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
• Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
• Conducted post-travel follow-ups with clients to gather feedback on their experiences and identify areas of improvement.

• Responsible for accurately selecting and fulfilling online grocery orders.
• Staging completed orders in designated backroom locations.
• Preparing orders for customer pickup and/or delivery.
• Efficiently dispensing orders directly to customers' or delivery drivers' vehicles upon arrival.

Throughout my time with the company, I have also gained valuable experience working across multiple departments, including Cashier, Customer Service, Food and Consumables, Hardlines, and Seasonal.

• Provided excellent customer service by greeting guests, processing transactions accurately and efficiently, and ensuring a positive checkout experience.
• Operated POS systems to handle cash, credit, debit, and other forms of payment while maintaining accuracy and following company procedures.
• Assisted guests with questions, promotions, and product inquiries, resolved basic issues, and maintained a clean and organized checkout area.
• Worked collaboratively with team members to keep checkout lines moving efficiently, support store operations, and contribute to overall guest satisfaction.

Along with Arts, I also received an Associate of Science as well.