Jennifer Batson
Hendersonville,TN
Summary
Experienced travel advisor with strong background in creating personalized travel itineraries and providing exceptional customer service. Skilled in destination knowledge, travel planning, and booking management. Known for team collaboration, adaptability, and achieving high client satisfaction. Reliable, flexible, and results-focused professional.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Travel Advisor
Bravo Elite Travel Group
08.2024 - Current
- Conducted thorough research on destinations and accommodations to provide accurate information to travelers.
- Delivered exceptional customer service by promptly addressing inquiries via phone, email, or in-person meetings.
- Researched cruises, airfare options and siteseeing options to best meet client expectations.
- Developed tailored plans catering to niche markets such as adventure travel or luxury vacations which ultimately led to an expanded client base.
Owner, Housecleaner
Bravo Housecleaning
08.2002 - 07.2024
- Marketing and recruiting new clients; Quality control and customer retention(customer surveys, resolve customer complaints); General and detailed cleaning of residences
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
Appointment Setter
Freelance
07.2006 - 01.2009
- Make a high volume of outbound calls on a daily basis to potential clients; kept notes of calls and updated information on Excel spreadsheet; promoted services and opportunities to potential clients and set appointments for LexisNexis reps in TN
Proof Operator
Amsouth Bank
07.2001 - 01.2006
- Operated a10-key proof machine to process bank transactions such as deposit and withdrawal slips, and checks; balanced credits and debits to ensure that customer accounts are credited and debited correctly
Accounts Payable/Receivable
Thrifty Car Rental
07.1998 - 07.2001
- Daily Business Reports; balance cash and credit receipts for all Nashville locations; resolved customer complaints and credit card charge backs; new vehicle registration; supervised rental agents of4 locations
Rental Agent
Thrifty Car Rental
05.1996 - 07.1998
- Process rental information; offer and sell optional products and services; resolve customer service issues including car exchanges, telephone calls, extending rental contracts, processing returning and overdue rentals
Education
Travel Certificate -
Ambassador Institute of Travel
Nashville, TNSkills
- Travel industry experience
- Excellent customer service
- Advanced itinerary planning
- Creativity and innovation
- Budgeting and financial skills
- Itinerary planning
- Travel arrangements
- Regulations and compliance
- Travel research
- Client relationship building
- Client consultations
- Social media
- Travel insurance
- Marketing
- Active listening
Certification
- Accredited Cruise Counsellor (ACC) - Cruise Lines International Association (CLIA).
- Wellness and Spa Management Certification – Wellness Tourism Worldwide.
- Luxury Cruise Certification - Cruise Lines International Association (CLIA)
- River Cruise Certification - Cruise Lines International Association (CLIA)
Timeline
Travel Advisor
Bravo Elite Travel Group
08.2024 - Current
Appointment Setter
Freelance
07.2006 - 01.2009
Owner, Housecleaner
Bravo Housecleaning
08.2002 - 07.2024
Proof Operator
Amsouth Bank
07.2001 - 01.2006
Accounts Payable/Receivable
Thrifty Car Rental
07.1998 - 07.2001
Rental Agent
Thrifty Car Rental
05.1996 - 07.1998
Travel Certificate -
Ambassador Institute of Travel
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