Sherry Schmidt
Fond du Lac,WI
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Travel Advisor
Fox World Travel
09.2021 - Current
- Recognized potential problems early on and developed solutions to prevent them from escalating further
- Developed marketing strategies designed to promote new destinations or special offers
- Implemented quality assurance processes throughout booking process
- Tracked customer complaints and resolved them promptly and professionally
- Processed payments for services rendered using established procedures
- Drafted detailed invoices outlining costs associated with each trip booked
- Collaborated with team members to develop promotional campaigns aimed at increasing sales and generating revenue growth
- Planned and coordinated travel itineraries for clients, ensuring appropriate accommodations, transportation, and activities were included
- Assisted customers in obtaining necessary visas or passports for international trips
- Researched competitive prices for flights, hotels, cruises, car rentals to provide customers with the most cost effective solutions available
- Developed strong relationships with vendors such as hotels and airlines to ensure best possible pricing for customers
- Analyzed customer feedback to identify potential areas of improvement within the organization
- Advised on suitable destination based on individual customer needs and preferences
- Utilized effective communication skills to discuss travel options with clients and colleagues
- Maintained up-to-date knowledge of current airline fares, hotel rates, car rental fees, passport and visa requirements, currency exchange rates, and other travel related information
- Performed administrative duties such as filing documents or responding to emails in a timely manner
- Answered travel questions from customers about destinations, pricing and flight schedules
- Used various computer software and online databases to book travel services
- Created itineraries for clients based on customer interests, budgets, and availability
Store Manager
Axcess Financial
06.2016 - 09.2021
- Planned, scheduled, tracked and reported project timelines and milestones using appropriate tools
- Created interactive and engaging environment for both customers and associates
- Provided recognition to team members for exceptional performance
- Helped conducted staff reviews, coaching sessions and disciplinary actions
- Maintained consistent communication with clients through outbound calls and personal onsite visits
- Managed daily Business Office operations by interpreting, communicating and executing policies and procedures
- Escalated issues appropriately with proposed action plan
- Delivered outstanding store experience that improves customer loyalty and strengthens Sprint Brand
- Coached and executed counseling discussions with store employees
- Fielded all customer questions about product, option selection and performance
Small Claims Supervisor
PLS financial
11.2011 - 02.2016
- Developed a small claims procedure covering 16 stores in northern Wisconsin
- Was responsible for filing new claims, always reaching or exceeding the goals I was given on a monthly basis
- I traveled on a regular basis attended court hearings, mediation, and garnishment hearings, always being prepared
- I was given a monthly dollar goal and always achieved it
Store Manager
PLS Loan Store
07.2007 - 11.2011
- Managed team of 5 of professionals
- Surpassed revenue goals on a regular basis
- Served as mentor to junior team members, always training, coaching and developing my team members, as well as training employees for other locations
- Initiated a marketing plan and made sure it was implemented
- Answered customers’ questions and addressed problems and complaints in person and via phone
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Offered exceptional customer service to differentiate and promote the company brand
Customer sales Representative
Schwans Consumer Brands
04.1999 - 07.2007
- Fielded an average of 10 customer service calls per day
- Informed customers about sales and promotions in a friendly and engaging manner
- Designed displays to make the store experience interactive and engaging
- Displayed the appropriate signage for products and sales promotions
- Arranged items in favorable positions and areas of the store for optimal sales
- Organized and located inventory and updated store spreadsheets
- Uphold stock levels and proper pricing for multiple product lines
- Managed vendor chargebacks and follow up
Education
High School Diploma - General
OAKFIELD HIGH SCHOOL
Oakfield05-1986
Skills
- Mentor
- Customer service
- Filing
- Inventory
- Marketing plan
- Mediation
- Pricing
- Sales
- Spreadsheets
- Phone
- Training employees
- Clientele Relationship Development
- Credit Card Payments
- Travel Recommendations
- Critical Thinking
- Travel Agency Accounting
- Insurance Arrangement
- Hotel Accommodations
- Client Needs Assessment
- Active Learning
- Travel Insurance
- Client Amenities
- Site Inspection
- Company Guidelines and Procedures
- Advanced itinerary planning
- Team player attitude
- Excellent customer service
- Travel industry experience
Certification
Certified Travel Advisor
Timeline
Travel Advisor
Fox World Travel
09.2021 - Current
Store Manager
Axcess Financial
06.2016 - 09.2021
Small Claims Supervisor
PLS financial
11.2011 - 02.2016
Store Manager
PLS Loan Store
07.2007 - 11.2011
Customer sales Representative
Schwans Consumer Brands
04.1999 - 07.2007
High School Diploma - General
OAKFIELD HIGH SCHOOL
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