Ahlyna Tillis
Summary
A resourceful person seeking to be a part of your company, I bring onboard strong capability to meticulously evaluate the appropriate materials as well as document. I have a strong sense of diligence and unique public relation skills that can be used to significantly enhance my work duties. I bring onboard first class communication skills, exceptional research abilities and excellent customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Claims Specialist II
Geico
08.2022 - Current
- Applying knowledge of policies and insurance regulations when determining coverage, liability, & damages
- Interview or correspond with claimants, witnesses, police, or other relevant parties to determine claim settlement, denial, or review
- Review police reports or physical property damage to determine the extent of liability
- Effectively managing work through task driven queues while multi-tasking in a fast-paced call center environment
- Supporting our customers through personalized, caring, and simple interactions.
AUTO ILR (ECTA)
ALACRITY
09.2021 - 05.2022
- Answer inbound calls, place outbound calls
- Complete a loss report, collect facts of loss, enter file notes
- Review coverage, determine causes of loss
- Establish liability
- Set up rental vehicle direct bill, schedule vehicle inspections.
Office Assistant
Tillis Trucking
06.2020 - 09.2021
- Scanning driver paperwork into the system
- Dispatch drivers /send route location
- Accounts Receivable
- Any and all administrative duties including but not limited to all correspondence, emails/make calls memorandums for drivers and vendors
- Professionally answer all incoming calls to the facility
- Greet and assist all guests of the facility
- Managing the schedule and flow of the office
- Confirming appointments via email and phone calls.
Waitress
Texas Roadhouse
03.2019 - 12.2020
- Take orders from and serve food and beverages to patrons
- Perform consistent check-ins with patrons to ensure satisfaction and address complaints swiftly
- Answer questions about the menu and make recommendations when appropriate or requested
- Prepare appetizers, salads, and cold dishes
- Assist a team of hosts and hostesses by greeting, seating, and thanking customers
- Communicate with kitchen staff directly and via computer.
Education
Bachelor of Science (B.S) - Criminal Justice
University of North Texas At Dallas
Dallas, TX08.2022
Associate in Arts (A.A.) -
Dallas College
Lancaster, TX06.2020
Skills
- Flexibility to work in a variety of environments
- Excellent customer service etiquette
- Analytical ability
- At least 50 WPM typing speed
- Microsoft Office experience
- An organized multi-tasker
- Professional communication
- Investigative and problem-solving skills
- Capacity to rapidly learn new software
Certification
- Texas All Lines adjuster license
- Louisiana adjuster license
- Florida adjuster license
Timeline
Claims Specialist II
Geico
08.2022 - Current
AUTO ILR (ECTA)
ALACRITY
09.2021 - 05.2022
Office Assistant
Tillis Trucking
06.2020 - 09.2021
Waitress
Texas Roadhouse
03.2019 - 12.2020
Bachelor of Science (B.S) - Criminal Justice
University of North Texas At Dallas
Associate in Arts (A.A.) -
Dallas College