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Associate Principal Engineer

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Results-driven Customer Service Professional with 19 years in high-volume call centers and 6 years as a Claims Specialist. Skilled in active listening and needs assessment to deliver tailored solutions, streamline workflow, and enhance cross-department collaboration. Focused on improving claims accuracy while mentoring team members to foster a culture of exceptional service.

Dynamic Claims Specialist II with extensive experience at the Ohio Department of Job and Family Services. Expert in claims processing and investigation, demonstrating strong problem-solving abilities and effective communication skills. Proven track record in documentation review and report generation, ensuring accuracy and compliance in all claims-related activities.

Skilled Claims Specialist with a proven track record in claims analysis, policy interpretation, and process improvement. Committed to enhancing operational efficiency and delivering exceptional service.
Results-driven Claims Specialist II with over 14 years of experience in claims processing and compliance. Expertise in mentoring staff and collaborating across teams to resolve discrepancies, leading to streamlined processes and improved service delivery.
Detail-oriented Claims Specialist with extensive experience in claims analysis and risk mitigation. Known for strong communication skills and a commitment to process enhancements that drive efficiency and accuracy in claims handling.

Seasoned Pet Insurance Specialist with excellent planning and problem solving abilities. Offering 4 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments.

Dynamic claims specialist with a proven track record of efficiently managing and resolving complex claims. Expertise in data analysis, identifying discrepancies, and delivering innovative solutions that foster positive outcomes. Recognized for strong collaboration skills and a results-oriented approach, with the ability to adapt to changing requirements. Committed to contributing to an established organization where skills can be utilized and further developed.

Thairene Serrano Rosario

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Claims Specialist II

Member Service Representative

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Associate of Science - Business Office Specialist

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Claims Specialist II

Member Service Representative

Associate of Science - Business Office Specialist

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