Darryl Shelton Jr
Jenkintown,PA
Summary
Dynamic claims specialist with a proven track record of efficiently managing and resolving complex claims. Expertise in data analysis, identifying discrepancies, and delivering innovative solutions that foster positive outcomes. Recognized for strong collaboration skills and a results-oriented approach, with the ability to adapt to changing requirements. Committed to contributing to an established organization where skills can be utilized and further developed.
Overview
22
22
years of professional experience
Work History
Claims Specialist II
Cenlar FSB
Ewing, NJ
06.2019 - Current
- Monitored and adjusted vendor timeframes to adhere to claims protocols set by investors and insurers.
- Evaluated claims and allocated them to vendors as necessary to ensure timely resolution.
- Evaluated and ensured compliance with pre and post conveyance procedures to enhance loan processing efficiency.
- Facilitated timely responses to audit requests to ensure compliance and transparency.
- Ensured timely tracking of claim deadlines and thorough analysis of exceptions reports to support operational efficiency.
- Tracked and analyzed REO activity on investor claim files to ensure compliance and accuracy.
- Oversaw timely collection of receivables to prevent penalties and interest charges.
- Monitored and processed vendor invoices to uphold financial commitments and operational efficiency.
- Facilitated communication with attorney trustees, vendors, and agency representatives to ensure compliance with insurer and investor guidelines for claims processing.
- Collaborated with attorneys, agencies, private mortgage insurance companies, investors, and master servicers to expedite foreclosure completion and claims processing.
- Ensured compliance with government-sponsored entity investors and master servicer rules and regulations.
- Analyzed and verified discrepancies in loan balances, focusing on corporate and escrow advances.
- Facilitated completion of initial, final, and supplemental claims to ensure compliance with regulatory standards.
- Facilitated preparation and submission of claim appeals to ensure timely resolution.
- Conducted regular reviews of all cases to ensure compliance and accuracy.
- Coordinated loan removal from investor reporting department, ensuring compliance with post-claim procedures.
- Facilitated training sessions for new employees to enhance onboarding experience.
- Supported claims specialist administrator in addressing fundamental issues concerning general insurer and investor guidelines.
- Adapted to various tasks assigned to support team objectives.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
Senior Claims Administrator
Cenlar FSB
Ewing, Nj
01.2014 - 06.2019
- Collaborated with cross-functional teams to resolve complex claim issues and improve customer satisfaction.
- Reduced claim resolution times by proactively addressing potential issues and effectively communicating with involved parties.
- Preparing packages and filing claims to investor for reimbursement. Filing supplemental claims when applicable. Entering borrower’s information accurately into forms and reconciling all balances with back up and history of disbursements.
- Receiving funds from investor and notifying accounting how to apply funds to account. Review and analyze any notification of Homeowner’s Association (HOA)/Condo Association dues received, to determine whether payment is necessary.
- Collect documentation from Associations - account statements, estoppel letters, demand notices, W9’s. Review demand statements to determine if reasonable and within state statues for investor compliance.
- Oversaw claims payments request mailbox operations. Managed utility invoice payments and maintained accurate documentation of transactions.
Line Cook
The Zodiac Restaurant at Neiman Marcus
King Of Prussia, PA
12.2010 - 01.2014
Janitor
Clean It Janitorial Services
11.2011 - 01.2014
- Keep office suites in clean and orderly condition. Perform heavy cleaning duties, such as cleaning floors, shampooing rugs, washing walls and glass, and removing trash. Duties may include performing routine maintenance activities, notifying management of need for repairs. Clean building floors by sweeping, mopping, scrubbing, or vacuuming them. Gather and empty trash, service, clean, and supply restrooms. Clean and polish furniture and fixtures. Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees. Dust furniture, walls, machines, and equipment.
Support Staff/Driver
Max & Me Catering
Philadelphia, PA
05.2005 - 02.2010
Club Box Porter
Aramark
12.2004 - 08.2005
- My responsibilities included keeping areas behind bar clean, and trash emptied during the event. Keeping kitchen area and bistro area clean and trash dumped throughout the event. Cleaning Club Pantry at the end of every event as well as getting rid of trash, sweeping and mopping area and closing area.
Telemarketing Sales Rep.
Progressive Business Publications
06.2004 - 08.2004
- Contacted Business' across the US, and notified them of our business publications and how they could use their everyday work lives. Follow through with script and be able to use rebuttals fluently without pausing. Efficiently close sales without the client having doubt about receiving our publications.
Education
Business Administration
Temple University
PhiladelphiaHigh School Diploma - Hospitality, Restaurant & Tourism-Honors Society
West Philadelphia High School
01-2003
Skills
- Claims processing
- Claims administration
- Claims analysis
- Effective verbal communication
- Mortgage loan accounting
- Strong communication skills
- Microsoft Excel proficiency
- Analytical problem-solving
Timeline
Claims Specialist II
Cenlar FSB
06.2019 - Current
Senior Claims Administrator
Cenlar FSB
01.2014 - 06.2019
Janitor
Clean It Janitorial Services
11.2011 - 01.2014
Line Cook
The Zodiac Restaurant at Neiman Marcus
12.2010 - 01.2014
Support Staff/Driver
Max & Me Catering
05.2005 - 02.2010
Club Box Porter
Aramark
12.2004 - 08.2005
Telemarketing Sales Rep.
Progressive Business Publications
06.2004 - 08.2004
High School Diploma - Hospitality, Restaurant & Tourism-Honors Society
West Philadelphia High School
Business Administration
Temple University