Ahmad Aburoqa
Lynnwood,WA
Summary
Skilled pharmacy professional with proven track record in medication preparation, customer interaction, and inventory management. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in pharmaceutical calculations, prescription processing, and maintaining compliance with safety standards. Reliable, results-driven, and focused on delivering high-quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
10.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
Product Specialist
Epsilon Pharma
09.2020 - 11.2021
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to [Number] junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Researched product's technical specifications and accurately communicated information.
- Optimized inventory management, ensuring timely availability of products for customers.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Medical Representative
Dar Al Dawa Pharmaceutical
04.2018 - 08.2020
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches.
- Conducted market research on competitor products and services, informing tailored sales pitches and strategies.
- Analyzed market to identify new opportunities and strengthen relationships with hospitals, medical centers and primary provider physicians.
Education
BA - Pharmacy
Al-zaytoonah University of Jordan
01.2018
Skills
- Research & Analytica
- Marketing & Sales
- Budget planning
- Attention to Detail
- Communication
- Problem-solving
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Medication dispensing
- Drug safety
Certification
- Registered Pharmacy Technician - State Boards of Pharmacy.
Timeline
Pharmacy Technician
CVS Pharmacy
10.2023 - Current
Product Specialist
Epsilon Pharma
09.2020 - 11.2021
Medical Representative
Dar Al Dawa Pharmaceutical
04.2018 - 08.2020
BA - Pharmacy
Al-zaytoonah University of Jordan