Ahmad Abusharifeh
Chicago,IL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Also, I have knowledge with processing money transactions, counting money and maintaining balanced cash drawer Trained in all aspects of opening and closing procedures. Well-versed in handling a high volume of cash on a daily basis in Seaway bank settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Lufthansa Airlines
09.2023 - Current
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Provided exceptional customer service to passengers, addressing concerns and resolving issues.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Announced flight status updates and information about gate changes over PA system.
Foreign Exchange Teller
Seaway Bank And Trust Company
05.2022 - 08.2022
- Processed customer transactions promptly, minimizing wait times.
- Preparing Miscellaneous Receipts
- Calculated fees due, interest and change for customer transactions.
- Managed inventory control
- Counted and packaged currency and coins.
- Exchange Dollars for Foreign Currency.
- Maintained cash float and follows balancing and reconciling procedures; prepares daily ‘End of Day’ sheet at close of each business day
Cashier
My Father's Grocery Store
01.2016 - 06.2018
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Created price tags and merchandise signs.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Welcomed customers and helped determine their needs.
- Tallied cash drawer at beginning and end of each work shift.
- Addressed customer needs and made product recommendations to increase sales.
Education
Bachelor of Arts - Finance
University of Illinois Chicago
Chicago, IL06.2026
Associate of Arts - Finance
City Colleges of Chicago - Wilbur Wright College
Chicago, IL05.2023
Skills
- Accounting systems and software
- Cash Handling
- Sales Tracking
- Multilingual in Arabic, English, and Spanish
- Compliance, with banking laws and regulations
- Multitasking in fast-paced environment
- Payment processing
- Customer Service Management
- Accounting Oversight
- Cash register Operation
Certification
Foundations Of Leadership, The National Society of Leadership And Success - 2022
Deen's List 2022, GPA 3.6
Deen's List 2021, GPA 3.8
Languages
Arabic
Native or Bilingual
English
Full Professional
Spanish
Limited Working
Timeline
Passenger Service Agent
Lufthansa Airlines
09.2023 - Current
Foreign Exchange Teller
Seaway Bank And Trust Company
05.2022 - 08.2022
Cashier
My Father's Grocery Store
01.2016 - 06.2018
Bachelor of Arts - Finance
University of Illinois Chicago
Associate of Arts - Finance
City Colleges of Chicago - Wilbur Wright College
Foundations Of Leadership, The National Society of Leadership And Success - 2022
Deen's List 2022, GPA 3.6
Deen's List 2021, GPA 3.8
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