LUIS CHAVEZ
New York,NY
Summary
34 years old Knowledgeable AIRPORT services professional with 7 years of progressive experience in the field. Good relationship-building and problem-solving abilities with a resilient and adaptable approach. Positive, upbeat and friendly team player.
Overview
7
7
years of professional experience
Work History
Line Trainer
Lufthansa Airlines
07.2023 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
Gate in Charge
Lufthansa Airlines
06.2019 - 07.2023
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Ensured flight safety by conducting thorough pre-flight checks and coordinating with flight crews.
Customer Service Representative
Lufthansa Airlines
05.2018 - 06.2019
- Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed knowledge of airlines and procedures to ensure seamless operations.
Education
DIPLOMA - Cultural Studies
JOHANNES KEPLER UNIVERSITY
Linz - Austria11.2016
BACHELOR - Hospitality Administration And Management
ALAS PERUANAS UNIVERSITY
Lima - Peru12.2012
Skills
- First Aid
- Fluent in spanish
- Fluent in german
- Friendly, positive attitude
- Teamwork and collaboration
Timeline
Line Trainer
Lufthansa Airlines
07.2023 - Current
Gate in Charge
Lufthansa Airlines
06.2019 - 07.2023
Customer Service Representative
Lufthansa Airlines
05.2018 - 06.2019
DIPLOMA - Cultural Studies
JOHANNES KEPLER UNIVERSITY
BACHELOR - Hospitality Administration And Management
ALAS PERUANAS UNIVERSITY
Citizenships
- US Citizen
- Peruvian Citizen
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