Summary
Overview
Work History
Education
Skills
Timeline
Generic

Francisco Sepulveda

Houston,TX

Summary

Knowledgeable professional with 26 years in passenger transportation experience and skilled at assisting employees with learning tasks, improving performance and maximizing productivity. Top-notch planner, organizer, and problem-solver. Superb mentorship over many years.

Overview

27
27
years of professional experience

Work History

Line Trainer

Metropolitan Bus Authority
Houston, TX
06.2018 - Current
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Maintained up-to-date records of trainee progress and provided regular updates to management team.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.

Bus Operator

Metropolitan Transit Authority - METRO
Houston, TX
05.2015 - Current
  • Observed local laws and regulations governing public transportation operations throughout shifts.
  • Reported any mechanical issues or passenger disturbances to supervisors immediately.
  • Documented incidents occurring during shifts including but not limited to accidents, delays, passenger complaints.
  • Answered customer inquiries regarding transit services, schedules, directions and transfers when necessary.
  • Performed pre-trip inspections on vehicles, ensuring that all safety equipment was in proper working order.
  • Responded quickly and calmly to emergency situations such as medical emergencies or accidents involving the bus.
  • Assisted disabled passengers with boarding and exiting the bus at designated stops.
  • Obeyed DOT rules and regulations and local laws to maximize safety.

Bus Operator and Line Trainer

Metropolitan Bus Authority
San Juan, Puerto RIco
12.1997 - 02.2015
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
  • Operated bus professionally and interacted with passengers to foster pleasant transportation experiences.

Education

Some College (No Degree) - Marketing

Interamerican University
Puerto Rico

Skills

Bilingual- Read and write in english and spanish

  • Excellent Interpersonal Communication
  • Maintain a professional behavior
  • Help others coworkers in translation with spanish speaking passengers
  • Knowledge in world, excell & outlook
  • Perform safety inspections
  • Help ADA passengers in route

Timeline

Line Trainer

Metropolitan Bus Authority
06.2018 - Current

Bus Operator

Metropolitan Transit Authority - METRO
05.2015 - Current

Bus Operator and Line Trainer

Metropolitan Bus Authority
12.1997 - 02.2015

Some College (No Degree) - Marketing

Interamerican University

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Francisco Sepulveda