Graciela Recio
DICKINSON,TX
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. History of working in the medical field in Pediatrics, Internal Medicine and Cardiology. Fast learner with multi-tasking skills.
Overview
14
14
years of professional experience
Work History
Police Dispatcher
Bay City Police Department
BAY CITY, TX
03.2012 - 07.2019
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Entered missing persons into TCIC/NCIC
- Entered stolen items/vehicles into TCIC/NCIC
Medical Assistant
Houston Metropolitan Cardiology
Houston, TX
06.2002 - 05.2009
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted in more 5 procedures per day in Cardiology office
- Called in medications into pharmacy
- Called patients with test results
Education
Associate of Applied Science - Pharmacy Technician
Miller-Motte College
Chattanooga, TN09.2022
Certificate - Medical Assistant
Academy of Healthcare Professions
Houston, TX05.2000
High School Diploma -
Bay City High School
Bay City, TX05.1999
Skills
- Bilingual- Speak English and Spanish
- Read and write in English and Spanish
- Computer-aided dispatching
- Information intake
- Attention to Detail
- Interpersonal Communication
- Problem-Solving
- Good Telephone Etiquette
- Multitasking Abilities
- Written Communication
- Decision Making
- Excellent Communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Police Dispatcher
Bay City Police Department
03.2012 - 07.2019
Medical Assistant
Houston Metropolitan Cardiology
06.2002 - 05.2009
Associate of Applied Science - Pharmacy Technician
Miller-Motte College
Certificate - Medical Assistant
Academy of Healthcare Professions
High School Diploma -
Bay City High School