Jane Valencia
Elk Grove,CA
Summary
Detail-oriented and highly dependable public safety professional with extensive experience in law enforcement communications, records management support, emergency response coordination, and public interaction. Skilled in handling confidential information, operating law enforcement databases, prioritizing high-volume workloads, and maintaining accuracy under pressure. Recognized for professionalism, sound judgment, bilingual communication skills, and the ability to work effectively with diverse populations and allied agencies.
Overview
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1
Certification
Work History
Police Dispatcher II / Provisional Lead Dispatcher
Concord Police Department
Concord, CA
- Entered, updated, and retrieved law enforcement information utilizing multiple criminal justice and public safety databases.
- Maintained accurate and timely records while handling confidential and sensitive information.
- Coordinated emergency and non-emergency communications using Computer Aided Dispatch (CAD) systems, multi-channel radio systems, and related telecommunications equipment.
- Interpreted, prioritized, and responded to routine and high-risk incidents requiring sound judgment and accuracy.
- Assisted with training coordination, scheduling, and onboarding support for new dispatch personnel.
- Prepared and updated training materials, operational documentation, and procedural resources.
- Participated in applicant orientations and supported communications management with administrative projects.
- Worked collaboratively with law enforcement personnel, outside agencies, and members of the public in fast-paced environments.
- Provided bilingual communication support in English and Spanish.
Police Dispatcher
San Francisco Police Department
San Francisco, CA
- Processed emergency and non-emergency calls for service and entered information into Computer Aided Dispatch systems.
- Prioritized and dispatched law enforcement personnel according to incident urgency and officer safety considerations.
- Researched, retrieved, and relayed critical information quickly and accurately.
- Maintained professional communication with officers, outside agencies, and the public.
- Demonstrated strong multitasking, decision-making, and organizational skills in high-pressure situations.
Education
Bachelor of Arts - Sociology, Criminal Justice
San Francisco State University
Skills
- Computer Aided Dispatch (CAD)
- Warrants and law enforcement database systems
- CLETS and criminal justice information systems
- Confidential records handling
- Public and interagency communication
- Emergency and non-emergency call coordination
- Report review and documentation
- Customer service and conflict resolution
- Bilingual: English/Spanish
- Training and staff support
Certification
- P.O.S.T. Certified – Advanced
- Critical Incident Stress Management
- Peer Support Counseling
- CLETS Certified Trainer
Languages
Spanish
Professional Working
Timeline
Police Dispatcher II / Provisional Lead Dispatcher
Concord Police Department
Police Dispatcher
San Francisco Police Department
Bachelor of Arts - Sociology, Criminal Justice
San Francisco State University
ADDITIONAL INFORMATION
- Experienced working in high-volume public safety environments
- Strong organizational and problem-solving abilities
- Ability to maintain composure and professionalism during crisis situations
- Proven ability to work effectively with individuals from diverse backgrounds
- Available to work rotating shifts, weekends, holidays, and on-call assignments as required
Critical Incident Service Pin, 2026
On April 21, 2025, there was a bank robbery at Diablo Valley Credit Union in Concord, CA, that turned into a police pursuit, terminating in San Jose, CA. My role in this incident was as a call taker who maintained communication with the San Jose Police Department, in order to provide on-going location updates with officer whereabouts, as they had lost radio communication with dispatch and were relaying information via cell phone. The incident ended with an officer involved shooting and the successful detention and arrest of both suspects.
As a career police dispatcher, I've been a staunch advocate for the Latino Community & Dispatcher Wellness. Within the community, I taught a 10-week course called "The Parent Project" in 2023-2024, to Spanish-speaking parents of challenging youth on how to motivate, support and guide their teenagers towards a safe and crime-free lifestyle. I advocated, planned and budgeted to include dispatchers in the City of Concord's annual Emergency Preparedness Fair to get them out of the Communications Room and out into the public to meet the citizens they serve daily. I advocated to include police dispatchers into the Peer Support program that had been established with patrol, in order to fit specific needs for dispatchers during times of mental health challenges.