Veralia Sanchez
Oakland,CA
Summary
Experienced and bilingual Administrative Professional with 10+ years of cross-sector experience in healthcare, public safety, and education. Adept at managing high-volume operations, leading customer service initiatives, and navigating complex systems. Proven leadership in improving administrative workflows, optimizing patient experiences, and supporting emergency response communication. Technologically proficient and people-focused, with demonstrated success working in fast-paced, high-pressure settings that require precision, adaptability, and clear communication.
Overview
10
10
years of professional experience
Work History
Patient Service Representative II
Sutter Health
San Ramon, CA
12.2025 - Current
- Delivered high-quality patient-facing support in a fast-paced women’s health clinic, ensuring an exceptional patient experience from check-in to discharge.
- Executed full-cycle front desk operations, including patient registration, insurance eligibility verification, pre-authorizations, appointment scheduling, and financial clearance.
- Leveraged Epic EHR to accurately maintain patient records, verify benefits, and coordinate with billing and clinical teams for seamless care delivery.
- Ensured strict HIPAA compliance and maintained accurate patient data across all records, authorizations, and financial documentation within Epic EHR systems.
- Worked cross-functionally with nurses, providers, and care coordinators to support care team workflows, reduce wait times, and streamline daily operations.
- Provided empathetic, culturally responsive communication to patients and families navigating high-stress or time-sensitive health concerns.
Public Safety Dispatcher
California Highway Patrol
Vallejo, CA
07.2024 - 05.2025
- Coordinate high-volume communications in a centralized dispatch center, managing both urgent and routine inquiries with accuracy and composure.
- Utilize advanced Computer-Aided Dispatch (CAD) systems to prioritize tasks, relay critical information, and ensure timely deployment of field personnel.
- Serve as a central communication hub, collaborating across departments and agencies while maintaining detailed and confidential records.
- Demonstrate strong multitasking, decision-making, and problem-solving skills in a fast-paced, high-stakes environment requiring precision and professionalism.
- Apply sound judgment and empathy when interacting with distressed callers, providing calm, clear instructions and support under pressure.
Patient Services Representative II
Sutter Health
Oakland, CA
10.2023 - 06.2024
- Delivered high-quality patient-facing support in a fast-paced women’s health clinic, ensuring an exceptional patient experience from check-in to discharge.
- Executed full-cycle front desk operations, including patient registration, insurance eligibility verification, pre-authorizations, appointment scheduling, and financial clearance.
- Leveraged Epic EHR to accurately maintain patient records, verify benefits, and coordinate with billing and clinical teams for seamless care delivery.
- Ensured strict HIPAA compliance and maintained accurate patient data across all records, authorizations, and financial documentation within Epic EHR systems.
- Worked cross-functionally with nurses, providers, and care coordinators to support care team workflows, reduce wait times, and streamline daily operations.
- Provided empathetic, culturally responsive communication to patients and families navigating high-stress or time-sensitive health concerns.
Human Services Specialist – School-Based Clinics
La Clínica de La Raza
Oakland, CA
09.2016 - 10.2023
- Delivered high-touch front desk support in school-based clinical settings, managing patient registration, insurance eligibility, appointment scheduling, and service coordination for K–12 students across multiple OUSD campuses.
- Facilitated cross-sector collaboration between medical providers, behavioral health teams, school staff, and caregivers to ensure integrated, student-centered care within educational environments.
- Maintained real-time documentation and compliance using electronic health record systems (EHR), ensuring HIPAA-aligned data entry, encounter coding accuracy, and continuity of care.
- Adapted workflows to meet the unique developmental and scheduling needs of students, minimizing classroom disruptions while maximizing access to essential healthcare services.
- Built strong rapport with students and families through culturally responsive communication, supporting health equity initiatives, and fostering long-term engagement in care.
Operations Manager
Tacos Pihuamo
Oakland, CA
08.2021 - 06.2022
- Held full operational responsibility for a dual-site business, managing both a commercial kitchen and food truck in a fast-paced, customer-driven environment.
- Supervised and coached a cross-functional team, overseeing hiring, scheduling, performance management, and daily accountability for 10+ staff members.
- Led all back-office functions, including payroll, vendor management, inventory control, and budget reconciliation, ensuring smooth, compliant, and cost-effective operations.
- Maintained full compliance with health and safety regulations, passing inspections with zero violations through proactive training and team readiness.
Patient Service Rep I (Call Center)
Alameda Health System
Oakland, CA
08.2019 - 01.2021
- Delivered front-line support in a high-volume call center, scheduling appointments and verifying insurance across multiple specialty clinics with accuracy and efficiency.
- Maintained high standards of data integrity by updating patient demographics, processing co-pays, and managing billing details within Epic and NextGen EHR systems.
- Contributed to team performance by onboarding and guiding new staff on call center protocols, EHR workflows, and patient communication best practices.
Program Office Assistant
Heads Up at Head-Royce School
Oakland, CA
01.2019 - 06.2019
- Coordinated enrollment, attendance tracking, and daily scheduling for 100+ students, ensuring smooth operations and accurate documentation across all program activities.
- Acted as the primary point of contact for families, handling high-volume parent communications, resolving conflicts, and supporting a welcoming and service-oriented front office environment.
- Supported cross-departmental logistics, maintained detailed records, and collaborated with staff to streamline workflows in a fast-paced academic setting.
Education
HS Diploma - General Education
Oasis High School
Associate of Science - Sociology
Merritt College
Oakland, CA2027
Skills
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Electronic Health Records (Epic, NextGen)
- Multitasking and organization
- Problem-solving
- Computer Aided Dispatch (CAD)
- Appointment scheduling
- Scheduling appointments
- Patient confidentiality
- Office administration
- Insurance verifying
- HIPAA compliance
- Customer service
Languages
Spanish
Native or Bilingual
Timeline
Patient Service Representative II
Sutter Health
12.2025 - Current
Public Safety Dispatcher
California Highway Patrol
07.2024 - 05.2025
Patient Services Representative II
Sutter Health
10.2023 - 06.2024
Operations Manager
Tacos Pihuamo
08.2021 - 06.2022
Patient Service Rep I (Call Center)
Alameda Health System
08.2019 - 01.2021
Program Office Assistant
Heads Up at Head-Royce School
01.2019 - 06.2019
Human Services Specialist – School-Based Clinics
La Clínica de La Raza
09.2016 - 10.2023
HS Diploma - General Education
Oasis High School
Associate of Science - Sociology
Merritt College