ASHLEY LEE
MILWAUKEE
Summary
Detail-oriented Patient Service Representative with 5+ years of experience providing administrative support, customer service, scheduling coordination, and records management in healthcare and retail environments. Skilled in managing high-volume workloads, maintaining accurate documentation, training new employees, and handling confidential information. Proficient in Epic, Microsoft Office, data entry, and patient communications with a proven ability to improve workflow efficiency and support organizational goals.
Overview
7
7
years of professional experience
Work History
PATIENT SERVICE REPRESENTATIVE II FLOAT
ADVOCATE AURORA HEALTH CARE
GREENFIELD
02.2023 - Current
- Provide administrative support for multiple clinic locations, managing patient registration, scheduling, and documentation.
- Function as a key resource for staff and patients, ensuring smooth daily operations.
- Assisted healthcare professionals with administrative tasks as needed.
- Perform administrative duties such as filing, faxing, photocopying.
- Maintain accurate electronic patient records in Epic while ensuring compliance with HIPAA regulations.
- Verify insurance eligibility and coverage, resolving discrepancies and supporting efficient patient care.
- Train and onboard new employees on clinic procedures, workflows, and software systems.
- Create and update workflow documentation to improve office efficiency and consistency.
- Coordinate communication between patients, providers, and clinical staff.
- Handle confidential information and sensitive patient concerns with professionalism and discretion.
- Perform high-volume data entry with a strong focus on accuracy and attention to detail.
- Assist with front-office operations, including appointment scheduling, payment collection, and patient inquiries.
DESIGNATED HITTER
WALGREENS
MILWAUKEE
03.2020 - 02.2023
- Trained new staff members on store policies and procedures.
- Efficiently managed multiple tasks simultaneously, balancing the needs of customers with store responsibilities effectively.
- Resolved customer complaints professionally, turning negative experiences into opportunities for improvement.
- Served as a reliable backup when staffing shortages occurred in other areas of the pharmacy or store.
- Adhered to HIPAA regulations when handling confidential patient information.
- Assisted pharmacy staff with prescription filling and other tasks as needed.
- Participated in ongoing training sessions provided by the company to maintain a high level of expertise and knowledge within the role.
STUDENT MANAGER
SCOTTY'S MARKET
OSHKOSH
09.2019 - 03.2020
- Handled cashier duties, ensuring accurate order taking, payment processing, and change distribution.
- Restocked kitchen supplies, maintaining inventory flow of food products and utensils for efficient operations.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Delivered excellent customer service, contributing to a welcoming environment that enhanced guest satisfaction.
- Adhered to health department regulations regarding food handling procedures.
- Resolved customer complaints in a professional manner.
Education
Bachelor of Science - Biomedical Sciences
UNIVERSITY OF WISCONSIN - MILWAUKEE
WI, USA01-2024
Skills
- Administrative Support
- Calendar & Appointment Scheduling
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Multi-Tasking and Organization
- Problem Solving
- Leadership skills
- Attention to Detail
- Epic software knowledge
- HIPAA Compliance
- Insurance Verification
- Training and Onboarding
- Medical terminology knowledge
- Appointment Scheduling
- Payment Collection
- Patient Registration
- Team Collaboration
- Caring and Empathetic
- Reliability and Dedication
- Customer Service
Timeline
PATIENT SERVICE REPRESENTATIVE II FLOAT
ADVOCATE AURORA HEALTH CARE
02.2023 - Current
DESIGNATED HITTER
WALGREENS
03.2020 - 02.2023
STUDENT MANAGER
SCOTTY'S MARKET
09.2019 - 03.2020
Bachelor of Science - Biomedical Sciences
UNIVERSITY OF WISCONSIN - MILWAUKEE