Armani Johnson
Houston,Tx
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Heartland Dental
06.2023 - 08.2024
- Scheduled, rescheduled, and canceled 50+ appointments daily across multiple dental offices.
- Achieved 90% accuracy in insurance verification, reducing billing errors and delays.
- Collected and reviewed intake forms to ensure patient information accuracy.
- Consistently exceeded performance metrics while maintaining excellent patient satisfaction.
Health Advocate
2nd.MD
07.2019 - 03.2021
- Managed 100+ inbound and outbound calls daily, assisting members with medical navigation.
- Guided patients through enrollment processes with a 90% successful completion rate.
- Partnered with integrated care teams to connect members with appropriate nurses and services.
- Recognized for compassion and efficiency in handling sensitive health information.
Server / To-Go Specialist / Certified Trainer
Olive Garden
09.2013 - 02.2019
- Delivered excellent customer service in a fast-paced environment, consistently exceeding sales goals by 10%.
- Trained and coached new team members, improving service quality and team performance.
- Managed closing duties and accurate distribution of earnings for staff.
Education
A.A.S. - Cancer Data Management
San Jacinto College
Houston, TX12-2026
Certificate - Computer Programming
Code the Dream
Durham, NC05.2023
General Studies Coursework - undefined
Central Texas College
Killeen, TX01.2012
Skills
- Patient Scheduling & Intake
- Insurance Verification & Eligibility
- HIPAA Compliance
- Electronic Health Records (EHR)
- Call Center Operations (100 calls/day)
- Data Entry & Documentation Accuracy
- Cancer Data Management Knowledge
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Customer service
Certification
ODS-C (Oncology Data Specialist – Certified) (In Progress)
Timeline
Patient Service Representative
Heartland Dental
06.2023 - 08.2024
Health Advocate
2nd.MD
07.2019 - 03.2021
Server / To-Go Specialist / Certified Trainer
Olive Garden
09.2013 - 02.2019
Certificate - Computer Programming
Code the Dream
General Studies Coursework - undefined
Central Texas College
A.A.S. - Cancer Data Management
San Jacinto College