Overview
Work History
Education
Skills
Certification
Timeline
Generic

Armani Johnson

Houston,Tx

Overview

11
11
years of professional experience
1
1
Certification

Work History

Patient Service Representative

Heartland Dental
06.2023 - 08.2024
  • Scheduled, rescheduled, and canceled 50+ appointments daily across multiple dental offices.
  • Achieved 90% accuracy in insurance verification, reducing billing errors and delays.
  • Collected and reviewed intake forms to ensure patient information accuracy.
  • Consistently exceeded performance metrics while maintaining excellent patient satisfaction.

Health Advocate

2nd.MD
07.2019 - 03.2021
  • Managed 100+ inbound and outbound calls daily, assisting members with medical navigation.
  • Guided patients through enrollment processes with a 90% successful completion rate.
  • Partnered with integrated care teams to connect members with appropriate nurses and services.
  • Recognized for compassion and efficiency in handling sensitive health information.

Server / To-Go Specialist / Certified Trainer

Olive Garden
09.2013 - 02.2019
  • Delivered excellent customer service in a fast-paced environment, consistently exceeding sales goals by 10%.
  • Trained and coached new team members, improving service quality and team performance.
  • Managed closing duties and accurate distribution of earnings for staff.

Education

A.A.S. - Cancer Data Management

San Jacinto College
Houston, TX
12-2026

Certificate - Computer Programming

Code the Dream
Durham, NC
05.2023

General Studies Coursework - undefined

Central Texas College
Killeen, TX
01.2012

Skills

  • Patient Scheduling & Intake
  • Insurance Verification & Eligibility
  • HIPAA Compliance
  • Electronic Health Records (EHR)
  • Call Center Operations (100 calls/day)
  • Data Entry & Documentation Accuracy
  • Cancer Data Management Knowledge
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Customer service

Certification

ODS-C (Oncology Data Specialist – Certified) (In Progress)

Timeline

Patient Service Representative

Heartland Dental
06.2023 - 08.2024

Health Advocate

2nd.MD
07.2019 - 03.2021

Server / To-Go Specialist / Certified Trainer

Olive Garden
09.2013 - 02.2019

Certificate - Computer Programming

Code the Dream

General Studies Coursework - undefined

Central Texas College

A.A.S. - Cancer Data Management

San Jacinto College