ZAMAYA ARNOLD

• Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
• Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
• Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
• Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.

• Maintained a cash drawer and aided in cash handling
• Provided customer support
• Picked up training on various positions quickly within one week
• Mastered multitasking

Internship that included:

• Received/ Answered Phone calls
• Assisted in Drug Testing
• Filing

• Supervised a team of 9-10 employees on a regular basis
• Balanced and managed cash drawers
• Conflict management
• Enhanced sells with the use of upselling everyday products
• Conversion, KSI

• Managed a team of 5 employees on a regular basis
• Cash handling skills such as balancing and counting both drawers and safe
• Answered calls and provided support for any possible issues