REBECCA VALERIO
Murrieta,CA
Summary
Experienced Police Dispatcher specializing in emergency dispatch and incident prioritization. Delivered outstanding results through effective communication, critical thinking, and calm decision-making under pressure. Committed to enhancing customer satisfaction and supporting organizational goals with a strong work ethic and adaptability.
Overview
18
18
years of professional experience
Work History
Police Dispatcher
Murrieta Police Department
Murrieta, CA
02.2008 - Current
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Managed emergency calls, prioritizing unit dispatch to incidents based on urgency and resource availability.
- Handled emergency calls calmly, gathering vital information to facilitate effective response.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Coordinated with supervisors on workload and scheduling to ensure optimal dispatch coverage.
Education
High School Diploma -
South West High School
San Diego, CA06-1982
Skills
- Emergency dispatch
- Call handling
- Computer-aided dispatch
- Incident prioritization
- Radio communication
- Public safety procedures
- Data entry accuracy
- Data entry
- Records maintenance
- Typing speed
- Multi-line phone system
- Attention to detail
- Problem resolution
- Critical thinking
- Problem-solving
- Effective communication
- Excellent communication
- Teamwork
- Multitasking efficiency
- Memory retention
- Confidentiality
- Flexible schedule
Languages
Spanish
Professional
Timeline
Police Dispatcher
Murrieta Police Department
02.2008 - Current
High School Diploma -
South West High School