Experienced Police Dispatcher specializing in emergency dispatch and incident prioritization. Delivered outstanding results through effective communication, critical thinking, and calm decision-making under pressure. Committed to enhancing customer satisfaction and supporting organizational goals with a strong work ethic and adaptability.
Overview
18
18
years of professional experience
Work History
Police Dispatcher
Murrieta Police Department
Murrieta, CA
02.2008 - Current
Received and processed 9-1-1 emergency calls to dispatch emergency services.
Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
Managed emergency calls, prioritizing unit dispatch to incidents based on urgency and resource availability.
Handled emergency calls calmly, gathering vital information to facilitate effective response.
Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
Used radio, telephone and computer system to update first responders with new information.
Responded promptly to inquiries from citizens, law enforcement, and other agencies.
Coordinated with supervisors on workload and scheduling to ensure optimal dispatch coverage.