ALONDRA VILLEGAS CARRILLO
PERRYTON
Summary
Dynamic professional with experience as a Police Dispatcher at the City of Perryton, adept at incident prioritization and critical thinking. Proven ability to manage high-stress situations while maintaining confidentiality and clear communication. Strong data entry skills complemented by a commitment to teamwork and exceptional customer service in previous roles as an Insurance Agent.
Overview
2
2
years of professional experience
Work History
Police Dispatcher
CITY OF PERRYTON
07.2024 - Current
- Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
- Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
- Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
- Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
INSURANCE AGENT
Farmers Insurance Company
08.2023 - 10.2024
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Prepared and reviewed insurance applications to verify compliance with regulations.
Education
High School Diploma -
PERRYTON HIGH SCHOOL
Perryton, TX09-2021
Skills
- Data entry
- Multitasking
- Critical thinking
- Incident prioritization
- Information gathering
- Records maintenance
- Typing speed
- Teamwork and collaboration
- Attention to detail
Languages
Spanish
Native or Bilingual
Timeline
Police Dispatcher
CITY OF PERRYTON
07.2024 - Current
INSURANCE AGENT
Farmers Insurance Company
08.2023 - 10.2024
High School Diploma -
PERRYTON HIGH SCHOOL
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