Ashli Hilderbrand
Salem,OH
Summary
Dynamic and results-driven professional with extensive experience as a Police Dispatcher at Lisbon Police Department. Proven ability in crisis management and effective communication, adept at prioritizing emergency calls and coordinating multi-agency responses. Recognized for maintaining high standards in incident reporting and fostering teamwork in high-pressure environments.
Overview
6
6
years of professional experience
Work History
Police Dispatcher
Lisbon Police Department
Lisbon, OH
09.2024 - Current
- Operated communication systems for receiving emergency calls and dispatching units.
- Monitored radio channels to maintain constant contact with police officers in the field.
- Coordinated responses to incidents by assessing situations and prioritizing calls.
- Provided accurate information to citizens regarding ongoing incidents and safety protocols.
- Maintained detailed logs of all communications and actions taken during shifts.
- Managed high-stress situations calmly while handling multiple calls simultaneously.
- Documented all communications received via phone or radio transmissions accurately.
- Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
- Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
- Assisted with investigations by providing detailed call logs and recordings as requested.
- Responded promptly to inquiries from citizens, law enforcement, and other agencies.
- Coordinated communication between multiple agencies when responding to complex incidents.
- Processed requests for assistance from law enforcement personnel while following proper protocol.
- Verified the status of units assigned to calls in order to ensure safety protocols were followed.
- Operated law enforcement communication equipment and NCIC database to facilitate information to department.
- Created incident reports and maintained records of all incoming calls and dispatches.
- Received and processed 9-1-1 emergency calls to dispatch emergency services.
- Provided support to officers by relaying critical information during emergencies.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Used radio, telephone and computer system to update first responders with new information.
- Researched vehicle, wanted and missing persons information.
Assistant Store Manager
Tractor Supply Company
Alliance, OH
06.2021 - 07.2024
- Acquired essential skills swiftly to enhance overall performance.
- Developed and nurtured relationships with peers and management for effective collaboration.
- Sought opportunities to exceed established job requirements consistently.
- Maintained high productivity and quality standards throughout all operational activities.
- Guided new team members on company procedures and safety protocols.
- Executed skilled finishing tasks utilizing advanced manual dexterity and process knowledge.
- Unloaded trucks, organized containers in staging areas, and allocated correct storage locations.
- Adapted to various stations based on team requirements to support project goals.
- Supervised daily store operations and ensured efficient workflow.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and organized merchandise displays effectively.
- Implemented store policies and procedures to maintain compliance.
- Assisted in financial reporting and cash handling processes.
- Facilitated communication between staff and upper management regularly.
- Resolved customer inquiries and complaints with professionalism and care.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Paraprofessional Educator
Columbiana County ESC
Lisbon, OH
11.2019 - 03.2020
- Provided classroom support throughout planned instruction and individual lessons.
- Delivered instruction individually or in small groups with support from instructor.
- Evaluated individual student needs, including academic and social situations to address challenges and goals.
- Offered students personalized educational, behavioral and emotional support.
- Maintained focused, inclusive and supportive learning environments.
- Cleaned and organized classrooms, materials and supplies.
- Complied with instructor-developed IEPs and made informed recommendations for adjustments.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Distributed classroom materials and supplies such as pencils, paper and art materials.
- Completed documentation on student behaviors, interventions and results.
- Supervised students and maintained security throughout school buildings and on field trips.
- Created and distributed instructional materials for group and one-on-one use.
- Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
- Prepared visual aids, equipment and classroom displays to foster learning.
- Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
- Kept over 10 students safe in classroom and outside environments.
- Conducted special assessments and tutoring sessions to support individual student needs.
- Distributed and collected tests and homework to collate and prepare for grading.
- Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
- Met with parents about student needs to garner additional support.
- Utilized curriculum with life-based approach.
Education
High School Diploma -
United Local
Hanoverton05.2009
Skills
- Continuous development
- Money handling
- Lift 50 pounds
- Ability to analyze reports
- Improvement plan knowledge
- Content management expertise
- Experience in leadership
- Quantitative skills
- Friendly, positive attitude
- Communication
- Organization
- Progress reporting
- Group and individual instruction
- IEP familiarity
- Student learning support
- Multidisciplinary team collaboration
- Enrichment activities
- Social integration
- Teacher assistance
- Individual instruction
- Reporting requirements
- Curriculum development
- Classroom support
- Technology-based strategies
- Behavior modification
- IEP adherence
- Educational support
- Assessed customer product needs and interests in order to best recommend suitable items
- Sales expertise
- Teamwork
- Retail sales
- Cash register operation
- Customer assistance
- Dispute mediation
- Interpersonal and written communication
- Flexible
- Multitasking
- Customer service
- Emergency call handling
- Dispatch coordination
- Incident reporting
- Crisis management
- Communication systems operation
- Law enforcement support
- Traffic incident response
- Resource allocation
- Detail orientation
- Active listening
- Problem solving
- Professionalism
- Multi-line phone system
- Memory retention
- Confidentiality
- Data entry
- Geographical expertise
- Information gathering
- Typing speed
- Caller engagement
- Call assessments
- Interpersonal skills
- Incident prioritization
- Radio frequencies monitoring
- Computer-aided dispatching
- Stress management
- Crisis communication
Education and Training
CPR training
CIT training
Timeline
Police Dispatcher
Lisbon Police Department
09.2024 - Current
Assistant Store Manager
Tractor Supply Company
06.2021 - 07.2024
Paraprofessional Educator
Columbiana County ESC
11.2019 - 03.2020
High School Diploma -
United Local