Summary
Overview
Work History
Education
Skills
Education and Training
Timeline
Generic

Ashli Hilderbrand

Salem,OH

Summary

Dynamic and results-driven professional with extensive experience as a Police Dispatcher at Lisbon Police Department. Proven ability in crisis management and effective communication, adept at prioritizing emergency calls and coordinating multi-agency responses. Recognized for maintaining high standards in incident reporting and fostering teamwork in high-pressure environments.

Overview

6
6
years of professional experience

Work History

Police Dispatcher

Lisbon Police Department
Lisbon, OH
09.2024 - Current
  • Operated communication systems for receiving emergency calls and dispatching units.
  • Monitored radio channels to maintain constant contact with police officers in the field.
  • Coordinated responses to incidents by assessing situations and prioritizing calls.
  • Provided accurate information to citizens regarding ongoing incidents and safety protocols.
  • Maintained detailed logs of all communications and actions taken during shifts.
  • Managed high-stress situations calmly while handling multiple calls simultaneously.
  • Documented all communications received via phone or radio transmissions accurately.
  • Researched vehicular registration, driving records and warrant information to support officers with traffic stops.
  • Dispatched police, fire and EMS units to respond to emergent situations with established procedures.
  • Assisted with investigations by providing detailed call logs and recordings as requested.
  • Responded promptly to inquiries from citizens, law enforcement, and other agencies.
  • Coordinated communication between multiple agencies when responding to complex incidents.
  • Processed requests for assistance from law enforcement personnel while following proper protocol.
  • Verified the status of units assigned to calls in order to ensure safety protocols were followed.
  • Operated law enforcement communication equipment and NCIC database to facilitate information to department.
  • Created incident reports and maintained records of all incoming calls and dispatches.
  • Received and processed 9-1-1 emergency calls to dispatch emergency services.
  • Provided support to officers by relaying critical information during emergencies.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Used radio, telephone and computer system to update first responders with new information.
  • Researched vehicle, wanted and missing persons information.

Assistant Store Manager

Tractor Supply Company
Alliance, OH
06.2021 - 07.2024
  • Acquired essential skills swiftly to enhance overall performance.
  • Developed and nurtured relationships with peers and management for effective collaboration.
  • Sought opportunities to exceed established job requirements consistently.
  • Maintained high productivity and quality standards throughout all operational activities.
  • Guided new team members on company procedures and safety protocols.
  • Executed skilled finishing tasks utilizing advanced manual dexterity and process knowledge.
  • Unloaded trucks, organized containers in staging areas, and allocated correct storage locations.
  • Adapted to various stations based on team requirements to support project goals.
  • Supervised daily store operations and ensured efficient workflow.
  • Trained and mentored team members on customer service standards.
  • Managed inventory levels and organized merchandise displays effectively.
  • Implemented store policies and procedures to maintain compliance.
  • Assisted in financial reporting and cash handling processes.
  • Facilitated communication between staff and upper management regularly.
  • Resolved customer inquiries and complaints with professionalism and care.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.

Paraprofessional Educator

Columbiana County ESC
Lisbon, OH
11.2019 - 03.2020
  • Provided classroom support throughout planned instruction and individual lessons.
  • Delivered instruction individually or in small groups with support from instructor.
  • Evaluated individual student needs, including academic and social situations to address challenges and goals.
  • Offered students personalized educational, behavioral and emotional support.
  • Maintained focused, inclusive and supportive learning environments.
  • Cleaned and organized classrooms, materials and supplies.
  • Complied with instructor-developed IEPs and made informed recommendations for adjustments.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Distributed classroom materials and supplies such as pencils, paper and art materials.
  • Completed documentation on student behaviors, interventions and results.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Created and distributed instructional materials for group and one-on-one use.
  • Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
  • Prepared visual aids, equipment and classroom displays to foster learning.
  • Liaised with team of professionals to implement comprehensive educational action plans for special needs and at-risk students.
  • Kept over 10 students safe in classroom and outside environments.
  • Conducted special assessments and tutoring sessions to support individual student needs.
  • Distributed and collected tests and homework to collate and prepare for grading.
  • Leveraged evidence-based techniques to foster academic progress, social inclusion and critical thinking.
  • Met with parents about student needs to garner additional support.
  • Utilized curriculum with life-based approach.

Education

High School Diploma -

United Local
Hanoverton
05.2009

Skills

  • Continuous development
  • Money handling
  • Lift 50 pounds
  • Ability to analyze reports
  • Improvement plan knowledge
  • Content management expertise
  • Experience in leadership
  • Quantitative skills
  • Friendly, positive attitude
  • Communication
  • Organization
  • Progress reporting
  • Group and individual instruction
  • IEP familiarity
  • Student learning support
  • Multidisciplinary team collaboration
  • Enrichment activities
  • Social integration
  • Teacher assistance
  • Individual instruction
  • Reporting requirements
  • Curriculum development
  • Classroom support
  • Technology-based strategies
  • Behavior modification
  • IEP adherence
  • Educational support
  • Assessed customer product needs and interests in order to best recommend suitable items
  • Sales expertise
  • Teamwork
  • Retail sales
  • Cash register operation
  • Customer assistance
  • Dispute mediation
  • Interpersonal and written communication
  • Flexible
  • Multitasking
  • Customer service
  • Emergency call handling
  • Dispatch coordination
  • Incident reporting
  • Crisis management
  • Communication systems operation
  • Law enforcement support
  • Traffic incident response
  • Resource allocation
  • Detail orientation
  • Active listening
  • Problem solving
  • Professionalism
  • Multi-line phone system
  • Memory retention
  • Confidentiality
  • Data entry
  • Geographical expertise
  • Information gathering
  • Typing speed
  • Caller engagement
  • Call assessments
  • Interpersonal skills
  • Incident prioritization
  • Radio frequencies monitoring
  • Computer-aided dispatching
  • Stress management
  • Crisis communication

Education and Training

CPR training

CIT training

Timeline

Police Dispatcher

Lisbon Police Department
09.2024 - Current

Assistant Store Manager

Tractor Supply Company
06.2021 - 07.2024

Paraprofessional Educator

Columbiana County ESC
11.2019 - 03.2020

High School Diploma -

United Local