Andrew Hensel
Nekoosa,WI
Summary
Dynamic and results-driven public safety professional with extensive, multi-disciplinary experience in law enforcement, emergency response, and community service. Proven expertise as a police dispatcher at UW-Stevens Point, excelling in emergency coordination, incident management, and high-stress decision-making. Experienced Community Service Officer and Auxiliary Police Corporal with a strong background in enforcing city ordinances, traffic and crowd control, and promoting public safety programs. Skilled in crisis communication, conflict resolution, and fostering positive relationships with community members and organizations. Also trained and experienced as a firefighter, with a demonstrated ability to perform under pressure in emergency situations, extinguish fires, and conduct rescues. Known for professionalism, reliability, and a strong commitment to protecting lives and property. Ready to leverage these skills in leadership roles within public safety operations.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Police Dispatcher
UW-Stevens Point
Stevens Point, WI
08.2024 - Current
- Operated communication systems to facilitate emergency response coordination.
- Received and prioritized incoming calls for police assistance and emergencies.
- Monitored radio traffic and provided real-time updates to responding units.
- Maintained detailed logs of all dispatch activities and incidents for record-keeping.
Community Service Officer
City Of Stevens Point
Stevens Point, WI
09.2020 - Current
- Assisted community members with inquiries regarding local resources and services.
- Collaborated with law enforcement to address community safety concerns effectively.
- Assisted with traffic control during special events, such as parades or sporting events.
- Developed positive relationships with members of the community through active outreach efforts.
- Patrolled assigned areas in a vehicle to ensure public safety and security.
- Enforced parking regulations by issuing citations and towing vehicles when necessary.
- Provided first aid and emergency assistance to individuals in distress until medical personnel arrived.
- Managed and resolved non-emergency calls for service within the community, ensuring timely and efficient response to residents' needs.
Auxiliary Police Corporal
City Of Stevens Point
Stevens Point, WI
03.2020 - Current
- Collaborated with community members to build trust and improve public relations.
- Trained new officers in procedures, policies, and operational protocols.
- Patrolled assigned areas to deter crime and ensure community safety presence.
- Developed and implemented departmental policies and procedures.
- Directed day-to-day operations within assigned division and unit ensuring maximum efficiency while maintaining quality standards.
- Supervised field operations including traffic control, crowd control, & event support.
Firefighter
Town of Hull Fire Department
Hull, WI
05.2022 - 12.2024
- Responded rapidly to emergency calls for fire and rescue operations.
- Operated firefighting equipment and tools during emergency situations.
- Collaborated with team members to develop effective firefighting strategies.
- Provided first aid and medical assistance to injured individuals on scene.
- Operated fire suppression equipment during wildland firefighting operations.
- Conducted regular inspections of firefighting gear and equipment for readiness.
Education
High School Diploma -
Pacelli High School
Stevens Point, WI05-2020
Skills
- Emergency response coordination
- Radio communication
- Call prioritization
- Incident reporting
- Computer-aided dispatch
- Traffic management
- Critical thinking
- Public relations
- Team collaboration
- Crisis management
- Public safety awareness
- Criminal justice knowledge
- Continuous improvement
- Incident management
Certification
- IS-00005.a: An Introduction to Hazardous Materials
- IS-00010.a: Animals in Disasters: Awareness and Preparedness
- IS-00013: NDEMU Conduct and Behavior
- IS-00015.b: Special Events Contingency Planning for Public Safety Agencies
- IS-00029.a: Public Information Officer Awareness
- IS-00042.a: Social Media in Emergency Management
- IS-00100.c: Introduction to Incident Command System, ICS-100
- IS-00120.c: An Introduction to Exercises
- IS-00130.a: How to be an Exercise Evaluator
- IS-00200.c: Basic Incident Command System for Initial Response, ICS-200
- IS-00230.e: Fundamentals of Emergency Management
- IS-00235.c: Emergency Planning
- IS-00240.c: Leadership and Influence
- IS-00241.c: Decision Making and Problem Solving
- IS-00242.c: Effective Communication
- IS-00244.b: Developing and Managing Volunteers
- IS-00288.a: The Role of Voluntary Organizations in Emergency Management
- IS-00289: Voluntary Agency Liaison (VAL) Overview
- IS-00315.a: CERT and the Incident Command System (ICS)
- IS-00317.a: Introduction to Community Emergency Response Team (CERTs)
- IS-00360: Preparing for Mass Casualty Incidents: A Guide for Schools, Higher Education, and Houses of Worship
- IS-00393.b: Introduction to Hazard Mitigation
- IS-00403.a: Introduction to Individual Assistance (IA)
- IS-00559: Local Damage Assessment
- IS-00700.b: An Introduction to the National Incident Management System
- IS-00703.b: National Incident Management System Resource Management
- IS-00800.d: National Response Framework, An Introduction
- IS-01300.a: Introduction to Continuity
- IS-02000: National Preparedness Goal and System Overview
- IS-02002: Introduction to FEMA Operational Planning
- IS-02101: Cooperating Technical Partners (CTP) 101 Beginner Training Course
- IS-02200: Basic Emergency Operations Center Functions
- EMAC: Practice and Implementation of EMAC
- EMAC: Pre-Event Preparation for Resource Providers
- EMAC: Just in Time Training for Deploying Personnel
- EMAC: Reimbursement
- EMAC: 2025 The National Guard and EMAC
- MSTC: Entry Level Firefighter
- MSTC: Firefighter 1
- MSTC: Hazmat Operations
- WIDNR: Wildland Firefighter
Accomplishments
- NDEMU PDS Certificate of Achievement
Timeline
Police Dispatcher
UW-Stevens Point
08.2024 - Current
Firefighter
Town of Hull Fire Department
05.2022 - 12.2024
Community Service Officer
City Of Stevens Point
09.2020 - Current
Auxiliary Police Corporal
City Of Stevens Point
03.2020 - Current
High School Diploma -
Pacelli High School
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