Alexxus Wood
Warren,MI
Summary
Seasoned Fire and Police Dispatcher with comprehensive knowledge in emergency management and dispatch protocols. Skilled at handling high-stress situations with calmness and efficiency, demonstrating strong multi-tasking abilities and crisis management skills. Consistently demonstrated commitment to public safety, successfully coordinated fire response efforts across multiple agencies, ensuring timely responses to emergencies.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Police and Fire Dispatcher
Livonia Police Dept
Livonia, MI
12.2020 - Current
- Responded to emergency calls for service and dispatched appropriate personnel and equipment.
- Verified caller information, evaluated the situation, and provided instructions as needed.
- Monitored radio frequencies to ensure proper communication with fire units in the field.
- Maintained records of all calls received, including type of call, location, response time.
- Coordinated resources between multiple agencies during multi-agency responses.
- Tracked daily activities of fire department personnel utilizing an automated system.
- Communicated effectively with other public safety departments such as police or EMS.
- Ensured accuracy of data entry into computer systems used for tracking incidents.
- Utilized mapping software to locate addresses quickly when responding to emergencies.
- Created detailed logs of all incoming calls and dispatched services in a timely manner.
- Managed multiple simultaneous tasks while maintaining composure under pressure.
- Adhered strictly to established protocol regarding confidential information sharing.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Researched vehicle, wanted and missing persons information.
Automated Logistical Specialist (92A)
Army National Gaurd
Lapeer, MI
12.2015 - 01.2022
- Maintained and updated automated supply systems, including Standard Army Retail Supply System and Global Combat Support System-Army.
- Created reports on inventory levels, movement of items, and stock requirements.
- Conducted regular physical inventories to ensure accuracy of records.
- Organized storage areas for efficient retrieval of materials.
- Managed the shipping, receiving process for incoming, outgoing materials.
- Prepared bills of lading for shipment of supplies.
- Assisted in loading and unloading shipments from trucks and other vehicles.
- Provided technical support to personnel on the use of automated logistics systems.
- Utilized various software programs to monitor material status information, develop projections, and generate reports regarding supply activity.
- Resolved problems related to ordering, receiving, stocking, issuing, shipping or transporting supplies.
Service Aide
Canton police Department
Canton, MI
08.2020 - 12.2020
- Maintained secure environment for inmates and staff by enforcing rules and regulations.
- Monitored security cameras to ensure safety of inmates and personnel.
- Conducted regular cell inspections to identify contraband, weapons, or other hazardous materials.
- Responded promptly to emergency situations in a professional manner, using appropriate force if needed.
- Processed new inmates upon admission, including searching them for contraband items.
Service Aide
Livonia Police Dept
Livonia, Mich
01.2020 - 12.2020
- Monitored inmates in their daily activities, including meals.
- Provided assistance to inmates during medical emergencies.
- Performed searches of cells and common areas for contraband items.
- Inspected visitors and staff entering the facility for weapons or other prohibited items.
- Maintained order in the facility by issuing verbal warnings or physical restraints when necessary.
- Ensured that all inmates were treated fairly according to established policies and procedures.
- Interacted professionally with inmates while ensuring their rights were respected at all times.
- Assisted law enforcement officers when transporting prisoners between jails or court appearances.
- Performed administrative duties such as filing paperwork related to prisoner records.
- Searched prisoner cells and belongings for contraband and weapons.
- Operated telephones, and two-way radios to communicate with other personnel.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Issued clothing, bedding, and other authorized items to inmates.
Server
library sports bar
Novi, MI
02.2017 - 08.2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Accurately recorded orders on cash register and point-of-sale system.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Maintained records of transactions made during shift as required by law or company policy.
Education
High School Diploma -
Farmington High School
Farmington, MI06-2016
Criminal Justice
Schoolcraft College
Livonia, MISkills
- Emergency Response Coordination
- Critical Decision-Making
- Geographical knowledge
- Radio Communications
- Stress Tolerance
- Quick Learner
- Prioritizing Situations
- 911 System Information Databases
- Emergency Response Procedures
- Transportation Management
- Safety Procedures
- Logistics Planning
- Warehouse Operations
- Hazardous Materials Handling
- Patrol procedures
- Clerical abilities
- Booking procedures
- First-aid and CPR
- De-Escalation Techniques
- Crisis Intervention
Certification
- Emergency Medical Dispatcher (EMD) - International Academies of Emergency Dispatch (IAED).
- MACNLOW 40 hour basic dispatching school
- MACNLOW 40 hour Advanced Dispatching school
- MACNLOW Handeling calls regarding missing and exploited children
- MACNLOW Delivering Exemplary Customer Service
- MACNLOW Behaviors and Warning Signs of an Active Shooter
- MACNLOW Tactical Dispatching
- MACNLOW Active Shooter Incidents for Dispatch
- MACNLOW The Changing Face of the Active Shooter
- MACNLOW Surviving Critical Incidnets
Timeline
Police and Fire Dispatcher
Livonia Police Dept
12.2020 - Current
Service Aide
Canton police Department
08.2020 - 12.2020
Service Aide
Livonia Police Dept
01.2020 - 12.2020
Server
library sports bar
02.2017 - 08.2020
Automated Logistical Specialist (92A)
Army National Gaurd
12.2015 - 01.2022
High School Diploma -
Farmington High School
Criminal Justice
Schoolcraft College