Raquelle Cervantes
Moreno Valley,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
9
9
years of professional experience
Work History
Fire Dispatcher I
Los Angeles County Fire Department
11.2022 - 05.2023
- Read system maps and caller information, and documented details in system.
- Maintained open lines of communication with field personnel throughout all phases of an incident, ensuring ongoing support and coordination.
- Answered calls from automatic routing system and took basic information from callers.
- Promoted public awareness of emergency services by participating in community outreach events, representing the department with professionalism and integrity.
Fulfillment Lead
Macys Department Store
10.2014 - 11.2022
- Maintained open communication channels between departments involved in the supply chain process, facilitating smooth information flow.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Stocked designated items on shelves, end caps and displays.
- Conducted interviews by following stringent guidelines and confidentiality laws.
Education
Associate of Arts - Paralegal Studies
Platt College - Riverside
Riverside, CASkills
- Call Records Maintenance
- Emergency Medical Instruction
- Emergency Response Procedures
- Cross-Departmental Teamwork
- Works Well Under Pressure
- Fire Dispatching Protocols
- Critical Thinking
- Information documentation
- Medical Assistance
- Fire alarm monitoring
- Prioritizing Situations
- 911 System Information Databases
- Public Safety Telecommunicator (PST)
- Teamwork and Collaboration
- Basic life support understanding
- Map reading skills
- Communications Training Officer (CTO)
- Basic Life Support BLS
- Emergency Response Coordination
- Emergency Medical Dispatch (EMD)
- Computer-aided dispatching
- Radio Communications
- Call prioritization
- CPR and First Aid
Timeline
Fire Dispatcher I
Los Angeles County Fire Department
11.2022 - 05.2023
Fulfillment Lead
Macys Department Store
10.2014 - 11.2022
Associate of Arts - Paralegal Studies
Platt College - Riverside
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