Melissa Boyer
Garden City,MO
Summary
Public Safety Professional experienced in emergency communications, law enforcement support, and corrections. Achieved effective incident coordination and response through calm decision-making in high-pressure environments. Focused on fostering strong relationships with law enforcement, emergency responders, and the community while ensuring safety and compliance.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Police Dispatcher/Communications Specialist
Pleasant Hill Police Department
Pleasant Hill, MO
02.2025 - Current
- Receive, prioritize and dispatch calls for police while simultaneously gathering information from callers and communicating critical information to officers.
- Operate a computer aided dispatch (CAD) system, multi-line phone systems, multi channel radio systems and other communication equipment to coordinate emergency response.
- Assess situations quickly, prioritize calls based on urgency and make sound decisions under stressful conditions.
- Provided calm, accurate communications support in high-pressure emergent and non-emergent situations to ensure effective information flow.
- Obtain and relay accurate information between the public and law enforcement officers and other emergency personnel while maintaining confidentiality and professionalism
- Maintain detailed and accurate records, including incident reports, call logs and dispatch documentation.
- Demonstrated strong listening, multitasking, problem-solving, and communication skills while assisting individuals in critical situations.
- Collaborated with law enforcement personnel and emergency responders to enhance public safety operations.
Police Dispatcher
LOWELL POLICE DEPARTMENT
Lowell, AR
06.2021 - Current
- Answered and prioritized emergency and non-emergency calls for law enforcement, ensuring accurate information gathering and rapid response.
- Dispatched officers and relayed critical real-time information to support timely and effective incident response.
- Monitored and documented traffic stops and citizen contacts, ensuring accurate records and timely attachment of MULES/DOR returns to support law enforcement efforts.
- Maintained situational awareness during high-pressure incidents to promote the safety of officers and the community through clear, concise communication.
- Entered, validated, modified, and cleared warrants, verifying warrant status during traffic stops and priority incidents to uphold legal protocols.
- Conducted database inquiries on individuals and vehicles to verify driver's license status, warrants, criminal history, insurance, registration, and vehicle tags.
- Maintained situational awareness during high-pressure incidents, facilitating officer and community safety through clear, concise communication.
Correctional Officer
Lafayette County Sheriff's Office
Lexington, MO
01.2019 - 11.2021
- Supervised daily correctional operations, ensuring safety, security, and orderly facility environment.
- Supervised daily correctional operations while maintaining the safety, security, and orderly operation of the facility.
- Maintained accurate inmate records and documentation while ensuring compliance with county, state, and federal regulations.
- Ordered, distributed, and documented inmate medications in accordance with established procedures.
- Coordinated daily meal service and laundry operations to support inmate health, safety, and facility operations.
- Processed new and updated sex offender registrations, utilizing the LiveScan fingerprint system to complete identity verification and criminal history requirements.
- Coordinated daily meal service and laundry operations, enhancing inmate health and supporting overall facility functionality.
- Responded to inquiries from inmates' families, attorneys, law enforcement agencies, and the public, delivering accurate information on facility policies while upholding confidentiality.
Dispatcher/911 Operator
Bates County Sheriff's Office
Butler, MO
01.2011 - 02.2017
- 911 Communications Specialist / Emergency Communications OperatorBates County Sheriff's Office | Butler,MOJanuary 2011 – February 2017
- Answered and prioritized high-volume 911 emergency and non-emergency calls while maintaining professionalism and composure in high-pressure situations.
- Gathered critical information from callers and assessed emergencies to determine appropriate response, enhancing situational awareness.
- Dispatched law enforcement officers, fire departments, and emergency responders for multiple county agencies using computer-aided dispatch (CAD) and radio communication systems.
- Coordinated multi-agency responses to ensure timely and effective emergency services during crises.
- Monitored radio traffic, tracked unit status, and maintained continuous communication with field personnel.
- Entered, updated, and verified incident information in dispatch and records management systems with a high degree of accuracy.
- Assisted callers through crisis situations by providing clear instructions and maintaining calm, effective communication.
- Prioritized multiple incidents simultaneously while adapting to rapidly changing emergency situations.
- Exhibited multitasking, decision-making, problem-solving, and customer service skills while managing high-pressure emergency communications.
Education
High school diploma -
Adrian RIII
Adrian, MO05-2007
Skills
- Dispatching
- Public safety telecommunicator
- Crisis management
- Computer-aided dispatching
- Emergency response
- Warrant processing
- Law enforcement
- Surveillance
- Security
- Public safety awareness
- Public safety training
- Call assessments
- Caller engagement
- Processing requests
- Information gathering
- Data entry
- Records maintenance
- Record keeping
- Radio frequencies monitoring
- Documentation
- Area familiarity
- Call evaluation
- First aid knowledge
- Map reading skills
- Geographical expertise
- Writing Skills
- Problem solving
- Multi-line phone system
- Confidentiality
- Dependable and responsible
- Call prioritization analysis
- Multitasking Abilities
- Problem solving abilities
- Time management
- Prioritizing situations
- Attention to detail
- Call prioritization
- Listening skills
- Problem-solving abilities
- Adaptability and flexibility
- Effective communication
- Excellent communication
- Decision making
- Organizational skills
- Decision-making
- Critical thinking
- Situational awareness
- Stress management
- Conflict resolution
- Shift flexibility
- Interpersonal skills
- Professionalism
- Information recording
- Information documentation
- Documentation
- Understanding confidentiality
- Military
- Emergency medical response
- Computer literacy
- Cleaning Experience
- Laundry
- Relationship building
- Active listening
- Documentation
- Processing requests
- Written communication
- 911 databases
- 911 system information databases
- Written documentation
- Criminal justice knowledge
- Stress management
- Call records maintenance
Certification
- Secret Clearance May 2006 to Present
- First Aid Certification
- CPR Certification
Military service
- E4 / Army National Guard / US May 2006 to May 2012
- Description
- During my short time in the military, I served overseas working base security and off base missions.
- My prior training in the military fully prepared me for what I did overseas. My training involved in depth training in Signs of chemical warfare and HAZMAT clean up.
Timeline
Police Dispatcher/Communications Specialist
Pleasant Hill Police Department
02.2025 - Current
Police Dispatcher
LOWELL POLICE DEPARTMENT
06.2021 - Current
Correctional Officer
Lafayette County Sheriff's Office
01.2019 - 11.2021
Dispatcher/911 Operator
Bates County Sheriff's Office
01.2011 - 02.2017
High school diploma -
Adrian RIII