Lisa Carter
Panama City,FL
Summary
Dedicated communications professional with expertise in dispatching and emergency communication. Proven ability to solve problems under pressure while maintaining high attention to detail.
Overview
15
15
years of professional experience
Work History
Communications Training Officer/Dispatcher
Panama City Police Department
Panama City, Florida
12.2020 - 03.2026
- Delivered Phase 2 (phone), Phase 3 (Teletype), and Phase 4 (Primary) training to enhance trainee competency.
- Monitored trainee progress and provided targeted feedback to improve performance outcomes.
- Handled 60 phone calls daily in emergent and non-emergent situations, ensuring timely response and support.
- Conducted NCIC/FCIC checks on individuals as requested by officers or when traffic stops are completed.
- Coordinated officer dispatch for service calls across various locations.
Office Manager
Rock Automotive
Panama City, FL
03.2011 - 11.2020
- Managed daily office operations to maintain efficient workflow
- Managed administrative tasks to support overall business operations.
- Oversaw inventory management and procured supplies to support operations
- Handled direct payments from customers, reconciled credit card statements,and prepared deposits.
- Answered incoming calls, scheduled appointments, and maintained calendar
- Responded to customer inquiries via email and phone
Education
High School Diploma -
A Crawford Mosley High School
Lynn Haven, FL06-1989
Skills
- Emergency communications
- Customer service
- Data entry
- Training and coaching
- Clerical support
- Customer relations
- Dispatching
- DOH Certified
- Administrative support
- Problem-solving abilities
- Ability to work under pressure
Timeline
Communications Training Officer/Dispatcher
Panama City Police Department
12.2020 - 03.2026
Office Manager
Rock Automotive
03.2011 - 11.2020
High School Diploma -
A Crawford Mosley High School