Kari Fowler
Salinas,CA
Summary
Attentive and dedicated Emergency Dispatcher bringing 16 years of experience with prioritizing emergency calls, dispatching appropriate services and helping the public. Calm, compassionate and kind professional with in-depth knowledge of multi-line telephone systems and basic office equipment. Skillful in handling high-tension, emergency situations while accurately and clearly relaying information to public safety personnel.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher II
Monterey County Emergency Communications
2006.11 - Current
- Responsible for dispatching law enforcement or fire crews to calls, as well as entering law enforcement or fire crew self initiated details
- Relaying latest information to first responders via electronic means, telephone calls and radio responses.
- Qualified to work all police and fire radio channels handled by Monterey County Communications Center
- Receiving public emergency and non-emergency calls and prioritizing response in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Entering appropriate and accurate information into the computer aided dispatch system (Central Square CAD).
- Certified user for CLETS/NCIC systems, and generate 'be on the lookout' teletypes
- Making calls as needed to support field units.
- As Assistant Duty Supervisor (ADS) I am responsible for my duties as a dispatcher as well as supervising the dispatch floor and managing any unexpected CAD, radio, phone or scheduling issues when assigned as the ADS.
- As Communications Training Officer (CTO), I am responsible to training and mentoring new calltakers and dispatchers.
- Working flexible hours; night, weekend, and holiday shifts.
- Demonstrating respect, friendliness and willingness to help wherever needed.
Sheriffs Emergency Assistance Team Volunteer
Monterey County Sheriffs Department
2016.05 - Current
- Citizens patrol in unincorporated parts of Monterey County.
- Staffing/augmenting patrol deputies for special events, assistance with natural disaster response and assist with searching for missing persons/children.
- Assisted with updating volunteer policies involving use of the radio system.
- Conveying information about conditions and assistance provided to dispatch and event supervisors.
- Cleaned and replenished the volunteer vehicle to maintain readiness for emergency and standard response.
- Carry out day-day-day duties accurately and efficiently.
- Demonstrate respect, friendliness and willingness to help wherever needed.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
No Degree - General Studies
Hartnell College
Salinas, CANo Degree - General Studies
Cabrillo College
Aptos, CANo Degree - Psychology
University of Phoenix
Tempe, AZHigh School Diploma -
North Monterey County High School
Castroville, CA05.2001
Skills
- Emergency Communications
- Verbal and Written Communication
- Active Listening
- Reading Comprehension
- Prioritizing Effectively
- Typing Ability
- Data Entry
- Information Documentation
- Emergency Situations
- Computer-Aided Dispatch (CAD)
- Monitoring Frequencies
- Police and Fire Department Procedures
Certification
- POST - Public Safety Telecommunicator certificate
- Basic Crisis Intervention Training
- Multiple POST certificates for yearly training
Languages
Spanish
Limited Working
Timeline
Sheriffs Emergency Assistance Team Volunteer
Monterey County Sheriffs Department
2016.05 - Current
Emergency Communications Dispatcher II
Monterey County Emergency Communications
2006.11 - Current
No Degree - General Studies
Hartnell College
No Degree - General Studies
Cabrillo College
No Degree - Psychology
University of Phoenix
High School Diploma -
North Monterey County High School
- POST - Public Safety Telecommunicator certificate
- Basic Crisis Intervention Training
- Multiple POST certificates for yearly training
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