Rick Patneaude
Emergency Management, Software Development And Engineering, Technical Support
Bellingham,WA
Summary
Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Emergency Communications Dispatcher II
City Of Seattle
11.2021 - Current
- Monitored alarm systems and closed circuit televisions to dispatch appropriate police response to intrusions and trouble indicated alarms.
- Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Used specialized software to track and maintain case incident numbers and logs.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Minimized confusion during high-pressure scenarios by maintaining orderly channels of communication within the dispatch center.
- Streamlined communication between first responders and the public through accurate relaying of critical information.
- Reduced errors in resource allocation through diligent verification of unit status and availability before dispatching assistance.
- Contributed to a safer community environment by proactively identifying potential threats or hazards based on call patterns.
- Assisted in the development of new policies and procedures to enhance overall operational efficiency within the communications center.
- Maintained proficiency in operating various emergency communication systems, ensuring seamless interagency coordination.
Guide App Recommender Engine Project
Guide
01.2021 - 03.2021
- Collaborated with clients to define solution requirements, accounting for applicable development variables.
- Python code base utilized for modularity and myriad of machine learning libraries.
- Delivered unit-tested systems with required characteristics and within customer-prescribed timeframes.
- Utilized agile methodologies and development best practices to enhance product development.
- Agile roles included Scrum Master, Product Owner, and Developer.
Android Mobile Application Project
CWU
04.2020 - 06.2020
- Designed user interfaces that engaged multiple senses and produced immersive experiences.
- Assessed app performance and code efficiency through benchmarking and optimization tests.
- Used specific code versioning tools to manage and implement changes to programs.
- Using Android Studio, Java code base connected SQLite back end to XML front end.
- Agile development was utilized and project was completed in bi-weekly sprints.
- Trello boards, burndown charts, and daily scrums were implemented to track progress and complete project on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions
Technical Support Specialist
Talentwise
01.2014 - 11.2015
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Resolved 15 technical support inquiries per day of varying complexity
- Handled 80-150 customer calls per day
Special Account Care Representative
T-Mobile
10.2007 - 04.2012
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Conducted follow-up calls to ensure complete resolution of customer concerns and verify satisfaction levels.
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
Bachelor of Science - Computer Science
Central Washington University
Ellensburg, WA 09.2019 - 06.2021
Associate of Arts - Mathematics And Computer Science
Shoreline Community College
Shoreline, WA 09.2017 - 06.2019
Websites
Timeline
Emergency Communications Dispatcher II
City Of Seattle
11.2021 - Current
Guide App Recommender Engine Project
Guide
01.2021 - 03.2021
Android Mobile Application Project
CWU
04.2020 - 06.2020
Bachelor of Science - Computer Science
Central Washington University
09.2019 - 06.2021
Associate of Arts - Mathematics And Computer Science
Shoreline Community College
09.2017 - 06.2019
Technical Support Specialist
Talentwise
01.2014 - 11.2015
Special Account Care Representative
T-Mobile
10.2007 - 04.2012
Similar Profiles
James YorioJames Yorio
Police Officer at City of SeattlePolice Officer at City of Seattle
Edward CookEdward Cook
Electrical Inspector at City Of SeattleElectrical Inspector at City Of Seattle
Jamaal GrimesJamaal Grimes
Utility Account Representative at City Of SeattleUtility Account Representative at City Of Seattle