Peter G. Sturgis
Public Safety Dispatcher
Winthrop,MA
Summary
Dynamic Emergency Telecommunicator with extensive experience in public safety, specializing in law enforcement, fire rescue, and emergency medical dispatch. Proven track record in incident management and operational traffic coordination, enhancing response times and service quality. Known for strong situational assessment skills and effective communication with diverse stakeholders, ensuring efficient collaboration with emergency services. Recognized for maintaining composure under pressure while making critical decisions that prioritize public safety.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Emergency Communications Specialist /Call Taker/ Emergency Medical Dispatcher
Cataldo Ambulance Service
Malden, MA
06.2020 - 12.2024
- Emergency Communications Specialist responsible for handling communications and call entry for all incoming calls to the Communications Center from individuals requesting emergent or non-emergent medical services
- Dispatch Emergency and non-emergency ALS & BLS ambulances
- Answer all incoming telephone calls in a courteous, professional manner
- Keep a manual log of each call to ensure proper documentation and backup
- Enter all calls into the computer system in a timely and accurate fashion
- Execute call card system
- Review patient care reports paperwork from each shift
- Utilize the EMD System on all calls as needed
- Be knowledgeable of and comply with all company policies, procedures, and guidelines
- Assist in training new Call Takers and Dispatchers
- Complete other duties as assigned
Dispatcher I
Massachusetts State Police
Boston, MA
01.2023 - 04.2023
- Responsible for receiving, reviewing, and transmitting emergency and law enforcement communications
- This role involves operating a multi-band radio broadcast system, a teleprocessing system, a cellular emergency 911 telephone network, and a worldwide police telecommunications system
- All activities are carried out under the rules and regulations of the Federal Communications Commission to effectively disseminate information related to crimes and emergencies
- Answer complaints and transmit broadcast orders to coordinate the dispatching of law enforcement and other emergency personnel
- Coordinates the communications activities of National Attack Warning Systems, following the rules and regulations of the Federal Emergency Management Agency in the event of a public emergency such as nuclear detonation or natural disasters such as hurricanes or floods
- Receives emergency and law enforcement-related communications from the public via various communications devices, including emergency cellular 911 and enhanced 911 network, and assists as needed
- Provides information via communications systems to coordinate the activities of law enforcement personnel who are engaged in major law enforcement actions such as high-speed chases, surveillance, searches, restraining orders, search warrants, etc
- Provides information via communications systems to coordinate the activities of emergency personnel who are engaged in major emergency actions such as natural disasters, medical, fires, domestic abuse, emergency medical, psychological commitments, etc
- Utilizes numerous federal, state, municipal law enforcement and emergency communication systems to receive, evaluate, and forward information to other federal, state, municipal, and international law enforcement and emergency agencies
- Responds to requests for information from worldwide law enforcement agencies relative to missing or wanted individuals, criminal histories, stolen property, sensitive intelligence such as drug interdiction and terrorist activities, stolen property, etc
- Receives and reviews requests, and coordinates the emergency transport of human blood and/or organs to various medical facilities throughout the Commonwealth and/or nationwide, as required
- Responds to requests for information via telephone, from other agencies, the news media, and the general public to provide both law enforcement-oriented and general information concerning weather conditions, road conditions and travel directions
- Maintain records of radio transmissions and teleprocessing systems received and/or transmitted and maintain files of such records
- Maintains and operates an emergency TDY system for the hearing-impaired public
- Facilitates a language line system for the non-English speaking public; performs related duties as required
Chauffeur
LTI Worldwide Limousine
Chelsea, MA
05.2018 - 05.2020
- The role involves transporting clients and ensuring a positive interaction with them throughout the journey
- Greeting passengers as they arrive at the vehicle
- Opening vehicle doors and assisting passengers with getting in and out of the vehicle
- Helping passengers load and unload their luggage
- Picking up passengers from one location and safely transporting them to their destination
- Providing information to passengers about the journey
- Planning the best route to the destination before starting the trip
- Utilizing GPS or maps to determine locations and routes
- Avoiding traffic jams by using knowledge of busy roads and finding alternate routes
Full Time 911 Telecommunicator / Lead Dispatcher
Metro North Regional Emergency Communications Center
10.2016 - 11.2017
- Receive and process emergency calls related to police, fire, and EMS by following national, state, and local protocols
- Dispatch police, fire, EMS, and other emergency units and personnel as necessary
- Monitor and operate radio, computer, telephone, and other specialized equipment that supports public safety communications and dispatch functions
- Perform additional dispatch duties, fire alarm signal monitoring, and communications support tasks as assigned
- Train new employees on data entry into the IMC system, radio procedures, and relevant protocols
- As the Lead Dispatcher, manage and oversee the operation of assigned shifts
Full-Time 911 Telecommunicator
City of Chelsea
Chelsea, MA
09.2014 - 10.2016
- Test, monitor, and operate police and fire signaling systems
- Receive and process emergency calls related to police, fire, and EMS using national, state, and local protocols
- Dispatch police, fire, EMS, and other emergency units and personnel as needed
- Monitor and operate radio, computer, telephone, and other specialized equipment that supports public safety communications and dispatch functions
- Perform additional dispatch duties, monitor fire alarm signals, and provide communications support as assigned
Parts Manager/ Assistant Service Manager
All-Comm Technologies
Revere, MA
06.2011 - 04.2014
- Assist the Service Manager in operating a two-way radio service shop
- Dispatch Field Service personnel for service calls
- Process and ship equipment for service technicians and customers
- Order and manage inventory of stocked parts, distributing them to technicians and customers as needed
- Oversee customer order fulfillment and processing
- Test two-way radios
- Program two-way radios (both mobile and portable) and public safety scanner receivers
Manager of Telecommunications
Westwood One
New York, NY
05.1991 - 03.2011
- Managed company-wide PBX and VoIP telephony systems, including Nortel, Toshiba, and Cisco
- Oversaw telephone circuits, voice services, MACs (Moves, Adds, Changes), number porting and Local Number Portability (LNP), video and data services, broadcast circuits, and wireless devices (Blackberries, iPhones, and wireless data cards)
- Served as the Project Telecom Manager for office relocations, ordering telephony circuits, and coordinating installations
- Assisted local office managers with their telephony needs and preparation of the telecom budget
EMT-P / EMS DISPATCHER
03.1990 - 05.1991
- Emergency Communications Specialist responsible for handling communications and call entry for all incoming calls to the Communications Center from individuals requesting emergent or non-emergent medical services, dispatching emergency and non-emergency ALS and BLS ambulances, answering all incoming telephone calls in a courteous, professional manner, keeping a manual log of each call to ensure proper documentation and backup, enter all calls into the computer system in a timely and accurate fashion, execute the call card system, review patient care reports paperwork from each shift, utilize the EMD System on all calls as needed, be knowledgeable of and comply with all company policies, procedures, and guidelines, assist in training new Call Takers and Dispatchers, and complete other duties as assigned.
EMS DISPATCHER/EMT/ CHAIR CAR
10.1983 - 06.1985
- Emergency Communications Specialist responsible for handling communications and call entry for all incoming calls to the Communications Center from individuals requesting emergent or non-emergent medical services, dispatching emergency and non-emergency ALS and BLS ambulances, answering all incoming telephone calls in a courteous, professional manner, keeping a manual log of each call to ensure proper documentation and backup, enter all calls into the computer system in a timely and accurate fashion, execute the call card system, review patient care reports paperwork from each shift, utilize the EMD System on all calls as needed, be knowledgeable of and comply with all company policies, procedures, and guidelines, assist in training new Call Takers and Dispatchers, and complete other duties as assigned.
Education
Paramedic Program -
Northeastern University
Burlington, MA01.1989
Emergency Medical Technician- Basic -
Bunker Hill Community College
Charlestown, MA01.1985
Broadcast Communications -
Mount Ida College
Newton, MA01.1982
Broadcast Communications -
Emerson College
Boston, MA01.1981
Liberal Arts -
Northeastern University
Boston, MA01.1979
Skills
- Project Management
- Staff Training
- Public Safety Communication Expertise
- Incident Response Coordination
- Emergency Medical Dispatch (EMD)
- Certified in CPR
- Customer Service Expertise
- Two-Way Radio Communication Oversight
- Public Safety Coordination
- Vendor Coordination Expertise
- FCC License Administration
- Advanced Proficiency in Microsoft Office
- Proficient in PDF Management
- Microsoft Outlook Proficiency
- Skilled Photographer
- Experienced in Microsoft Visio
- Experienced with Microsoft Project
- Social Media Proficiency
Certification
- Massachusetts State 911 Vesta Pallas 911
- APCO Public Safety Telecommunicator 1, 6th Edition, INS-39635-00010
- International Academies of Emergency Dispatch Membership, 2107803
- FEMA Emergency Management Institute, Introduction to Incident Command System IS-00100.b, Telecommunications Emergency Response Taskforce (TERT) IS-00144, ICS for Single Resources & Initial Action Incident IS-00200.b, National Incident Management System (NIMS) An Introduction ICS-00700.a, National Response Framework, An Introduction IS-00800.b, Emergency Support Function (ESF) #2 Communications IS-00802
References
Robin Perault, Hockeymom4503@gmail.com, Dispatch Supervisor, Cataldo Ambulance Service Communications Center, 617-997-5254, Robert K. Gad, robt.gad@gmail.com, Retired Partner, Ropes & Gray / UASI Communications Consultant, 617-908-7648, Cheryl Gaeta, cgaeta@jetstreamwine.com, Founder, Jetstream Wine Technologies, 617-921-5779, Tim Bogertman, tbogertman@Firstcongrevere.org, Pastor, First Congregational Church, Revere, MA, 781-284-4158, Diane R. Guiod, R.N., Regional Director of Medicare Reimbursement, 781-439-5007
Volunteerorganizations
Boston Sparks Association/Boston Fire Museum, Fourteen-year member, Twelve years as Executive Secretary.
Professionalassociations
Association of Public-Safety Communications Officials (APCO), 01/12/21, 440263
Timeline
Dispatcher I
Massachusetts State Police
01.2023 - 04.2023
Emergency Communications Specialist /Call Taker/ Emergency Medical Dispatcher
Cataldo Ambulance Service
06.2020 - 12.2024
Chauffeur
LTI Worldwide Limousine
05.2018 - 05.2020
Full Time 911 Telecommunicator / Lead Dispatcher
Metro North Regional Emergency Communications Center
10.2016 - 11.2017
Full-Time 911 Telecommunicator
City of Chelsea
09.2014 - 10.2016
Parts Manager/ Assistant Service Manager
All-Comm Technologies
06.2011 - 04.2014
Manager of Telecommunications
Westwood One
05.1991 - 03.2011
EMT-P / EMS DISPATCHER
03.1990 - 05.1991
EMS DISPATCHER/EMT/ CHAIR CAR
10.1983 - 06.1985
- Massachusetts State 911 Vesta Pallas 911
- APCO Public Safety Telecommunicator 1, 6th Edition, INS-39635-00010
- International Academies of Emergency Dispatch Membership, 2107803
- FEMA Emergency Management Institute, Introduction to Incident Command System IS-00100.b, Telecommunications Emergency Response Taskforce (TERT) IS-00144, ICS for Single Resources & Initial Action Incident IS-00200.b, National Incident Management System (NIMS) An Introduction ICS-00700.a, National Response Framework, An Introduction IS-00800.b, Emergency Support Function (ESF) #2 Communications IS-00802
Paramedic Program -
Northeastern University
Emergency Medical Technician- Basic -
Bunker Hill Community College
Broadcast Communications -
Mount Ida College
Broadcast Communications -
Emerson College
Liberal Arts -
Northeastern University
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