Jacquelyn Haley
Medford,MA
Summary
Seasoned Application Support Specialist well-versed in supporting end users and troubleshooting common problems. Versatile professional bringing remarkable understanding of Pre-Hospital operations and resilient nature focused on finding root causes and making permanent improvements. Offering 26 years of experience working in high-pressure environments to address customer concerns and questions. Exceptionally efficient and team-oriented Compliance Coordinator / Sr. Intake Specialist assesses the operations and conduct for regulatory compliance. Expertise in internal auditing and data analyzation.
Overview
32
32
years of professional experience
Work History
Application Support Specialist
Cataldo Ambulance Service
Malden, MA
05.1996 - Current
- Provided training sessions to new employees as end users to educate on all systems.
- Tested new software releases for quality assurance purposes and determined coordination with performance and efficiency goals.
- Managed workflows, developed systems and trained (Dispatch, Billing, and Field Staff) staff to use and operate Zoll Data Systems.
- Designed training materials and reference guides for end-users.
- Coordinated with Dispatch, Billing, CQI, and Field Staff to identify and address company IT needs.
- Supported employees with advanced troubleshooting on helpdesk tickets.
- Supported customers having data connectivity issues, assisting with troubleshooting steps and rebooting of hardware.
- Former Senior INtake Specialist, leading a team, responsible for completion of patient client files including verifying insurance and ensuring all requirements are complete and on file in accordance with insurance guidelines
- Former Compliance Manager responsible for verifying all patient care reports to ensure they were billable in accordance with State documentation regulation and billable in accordance with insurance guidelines.
- Retired Field Paramedic with over 28 years of clinical field experience, providing direct patient care and treatment in accordance with State protocol in a fast paced environment.
EMT-B
Action Ambulance Service
Melrose , MA
08.1993 - 12.1999
- Operated emergency vehicles with caution to keep patients, public and first responders safe.
- Demonstrated dedication to providing quality care through continued training and education.
- Documented calls in reports detailing incident type and course of treatment.
- Assessed emergency situations and prioritized medical care for patients.
- Rendered direct patient care by stabilizing patients and determining course of action based on triage.
Education
Paramedicine
Cape Cod Community College
Hyannis, MA05.1997
Emergency Medical Technician
Bunker Hill Community College
Charlestown, MA12.1992
Skills
- Status reporting
- Application implementation
- Application subject expertise
- Compliance understanding
- Customer assistance
- Customer education
- Call Center Operations
- Technical Troubleshooting
- Application installations
- Service desk support
- Customer support needs assessment
- Conducting audits
- Developing compliance programs
- Compiling data
- Analyzing statistics
- Trend monitoring
- Zoll Systems expertise
- CMS regulations
- Data entry
- Records management
- Patient data identification
- Healthcare claim coding
- Documentation oversight
- Medical terminology
- Database management
- Insurance Verification
- Billing procedures
- Insurance billing
- People skills
- Decision-making
- Communication
- Troubleshooting
Timeline
Application Support Specialist
Cataldo Ambulance Service
05.1996 - Current
EMT-B
Action Ambulance Service
08.1993 - 12.1999
Paramedicine
Cape Cod Community College
Emergency Medical Technician
Bunker Hill Community College
Similar Profiles
Baylee LevineBaylee Levine
Emergency Medical Technician (EMT-B) at Cataldo Ambulance ServiceEmergency Medical Technician (EMT-B) at Cataldo Ambulance Service
Peter G. SturgisPeter G. Sturgis
Emergency Communications Specialist /Call Taker/ Emergency Medical Dispatcher at Cataldo Ambulance ServiceEmergency Communications Specialist /Call Taker/ Emergency Medical Dispatcher at Cataldo Ambulance Service
Warren FaulknorWarren Faulknor
Wheelchair Van Driver at Cataldo Ambulance Service Inc.Wheelchair Van Driver at Cataldo Ambulance Service Inc.
Alexa GayAlexa Gay
Independent Research – K562 Leukemia Cells at Fairfield UniversityIndependent Research – K562 Leukemia Cells at Fairfield University
Peter SewellPeter Sewell
Driver, Warehouse Orders at Mikes RestaurantDriver, Warehouse Orders at Mikes Restaurant