Shayla Gary
Macon,GA
Summary
Detail-oriented emergency dispatcher with proven skills in public safety and emergency procedures. Successfully coordinated responses, enhancing efficiency and response times in critical situations.
Overview
15
15
years of professional experience
Work History
Emergency Dispatcher /Emergency Communications Officer
Bibb County Sheriff's Office
Macon, GA
10.2020 - 05.2026
- Coordinated emergency response efforts by effectively communicating with law enforcement and medical personnel.
- Monitored multiple communication channels to ensure timely dispatch of resources and support.
- Implemented procedural improvements to enhance response times and overall efficiency in critical situations.
Phlebotomist
Biomat U S A
Macon, GA
07.2018 - 10.2020
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
- Utilized electronic health record systems for accurate documentation of patient information and test results.
- Implemented quality control measures to maintain compliance with regulatory standards and improve specimen integrity.
Pharmacy Technician
Kroger
Macon, GA
04.2014 - 07.2018
- Dispensed medications accurately while adhering to pharmacy regulations and safety protocols.
- Assisted pharmacists in managing inventory levels and ordering supplies to maintain stock availability.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Customer Service Representative
Kroger
Macon, GA
07.2011 - 04.2014
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Processed transactions accurately, ensuring smooth checkout experiences for customers.
- Trained new staff on customer service protocols and operational procedures.
- Managed inventory levels and restocked shelves to maintain product availability.
Education
High School Diploma -
Warner Robins Highschool
Warner Robins, GANo Degree - Pre Nursing
Georgia Military College
Milledgeville, GA05-2027
Skills
- Customer service
- Situational awareness
- Public safety
- Quality assurance
- Emergency procedures
- Problem-solving
Timeline
Emergency Dispatcher /Emergency Communications Officer
Bibb County Sheriff's Office
10.2020 - 05.2026
Phlebotomist
Biomat U S A
07.2018 - 10.2020
Pharmacy Technician
Kroger
04.2014 - 07.2018
Customer Service Representative
Kroger
07.2011 - 04.2014
High School Diploma -
Warner Robins Highschool
No Degree - Pre Nursing
Georgia Military College