Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shayla Gary

Macon,GA

Summary

Detail-oriented emergency dispatcher with proven skills in public safety and emergency procedures. Successfully coordinated responses, enhancing efficiency and response times in critical situations.

Overview

15
15
years of professional experience

Work History

Emergency Dispatcher /Emergency Communications Officer

Bibb County Sheriff's Office
Macon, GA
10.2020 - 05.2026
  • Coordinated emergency response efforts by effectively communicating with law enforcement and medical personnel.
  • Monitored multiple communication channels to ensure timely dispatch of resources and support.
  • Implemented procedural improvements to enhance response times and overall efficiency in critical situations.

Phlebotomist

Biomat U S A
Macon, GA
07.2018 - 10.2020
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
  • Utilized electronic health record systems for accurate documentation of patient information and test results.
  • Implemented quality control measures to maintain compliance with regulatory standards and improve specimen integrity.

Pharmacy Technician

Kroger
Macon, GA
04.2014 - 07.2018
  • Dispensed medications accurately while adhering to pharmacy regulations and safety protocols.
  • Assisted pharmacists in managing inventory levels and ordering supplies to maintain stock availability.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.

Customer Service Representative

Kroger
Macon, GA
07.2011 - 04.2014
  • Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
  • Processed transactions accurately, ensuring smooth checkout experiences for customers.
  • Trained new staff on customer service protocols and operational procedures.
  • Managed inventory levels and restocked shelves to maintain product availability.

Education

High School Diploma -

Warner Robins Highschool
Warner Robins, GA

No Degree - Pre Nursing

Georgia Military College
Milledgeville, GA
05-2027

Skills

  • Customer service
  • Situational awareness
  • Public safety
  • Quality assurance
  • Emergency procedures
  • Problem-solving

Timeline

Emergency Dispatcher /Emergency Communications Officer

Bibb County Sheriff's Office
10.2020 - 05.2026

Phlebotomist

Biomat U S A
07.2018 - 10.2020

Pharmacy Technician

Kroger
04.2014 - 07.2018

Customer Service Representative

Kroger
07.2011 - 04.2014

High School Diploma -

Warner Robins Highschool

No Degree - Pre Nursing

Georgia Military College

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