Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lauren Donaldson

Yorktown,VA

Summary

Multi-talented worker with a 9-year track record of success in multiple companies and environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Emergency Communications Dispatcher

York County 911
Yorktown, VA
02.2026 - Current
  • Coordinated emergency response efforts between law enforcement, fire, and medical services.
  • Developed and maintained accurate incident reports for dispatch operations.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.

Aquatics Coordinator

YMCA of the Virginia Peninsula
Yorktown, VA
11.2024 - 07.2025
  • Hired and trained staff and volunteers for all assigned aquatics programs.
  • Assisted in ensuring staff certifications and records were filed for all aquatic staff.
  • Co-led monthly in-service trainings for all aquatic staff with the focus on skills and procedures
  • Conducted and maintained records of announced and unannounced emergency/rescue drills for all lifeguards.

Assistant Collections Manager

YESCO Sign & Lighting
Newport News, VA
05.2023 - 01.2025
  • Developed strong relationships with clients, creating open communication throughout the collections process.
  • Assisted with contacting clients to follow up on outstanding payments via phone and email.
  • Reduced instances of late or missed payments through proactive communication with clients regarding their account status.

Youth Girl's Head Lacrosse Coach

Stow Youth Lacrosse Program
Stow, OH
09.2022 - 05.2024
  • Created and conducted age-appropriate activities during practice to develop skills, strategies, and fitness.
  • Evaluated players' progress regularly, providing constructive feedback to help them achieve their goals.
  • Fostered a positive team culture by promoting sportsmanship, teamwork, and mutual respect among players.

Head Lifeguard

Clearwater Pools Management
Yorktown, VA
04.2019 - 09.2022
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR.
  • Enhanced swimmer safety by enforcing pool rules and regulations consistently.
  • Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.

Education

Bachelor of Science - Sport, Exercise, And Performance Psychology

Kent State University
Kent, OH

Skills

  • Professionalism and Ethics
  • Time Management Aptitude
  • Expertise in Microsoft office skills
  • Customer Service
  • Customer relationship development
  • Stress tolerance

Certification

  • Emergency Use of Medical Oxygen
  • Adult/Pediatric First Aid
  • Basic Life Support
  • Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid

Timeline

Emergency Communications Dispatcher

York County 911
02.2026 - Current

Aquatics Coordinator

YMCA of the Virginia Peninsula
11.2024 - 07.2025

Assistant Collections Manager

YESCO Sign & Lighting
05.2023 - 01.2025

Youth Girl's Head Lacrosse Coach

Stow Youth Lacrosse Program
09.2022 - 05.2024

Head Lifeguard

Clearwater Pools Management
04.2019 - 09.2022

Bachelor of Science - Sport, Exercise, And Performance Psychology

Kent State University