Lauren Donaldson
Yorktown,VA
Summary
Multi-talented worker with a 9-year track record of success in multiple companies and environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Emergency Communications Dispatcher
York County 911
Yorktown, VA
02.2026 - Current
- Coordinated emergency response efforts between law enforcement, fire, and medical services.
- Developed and maintained accurate incident reports for dispatch operations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
Aquatics Coordinator
YMCA of the Virginia Peninsula
Yorktown, VA
11.2024 - 07.2025
- Hired and trained staff and volunteers for all assigned aquatics programs.
- Assisted in ensuring staff certifications and records were filed for all aquatic staff.
- Co-led monthly in-service trainings for all aquatic staff with the focus on skills and procedures
- Conducted and maintained records of announced and unannounced emergency/rescue drills for all lifeguards.
Assistant Collections Manager
YESCO Sign & Lighting
Newport News, VA
05.2023 - 01.2025
- Developed strong relationships with clients, creating open communication throughout the collections process.
- Assisted with contacting clients to follow up on outstanding payments via phone and email.
- Reduced instances of late or missed payments through proactive communication with clients regarding their account status.
Youth Girl's Head Lacrosse Coach
Stow Youth Lacrosse Program
Stow, OH
09.2022 - 05.2024
- Created and conducted age-appropriate activities during practice to develop skills, strategies, and fitness.
- Evaluated players' progress regularly, providing constructive feedback to help them achieve their goals.
- Fostered a positive team culture by promoting sportsmanship, teamwork, and mutual respect among players.
Head Lifeguard
Clearwater Pools Management
Yorktown, VA
04.2019 - 09.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR.
- Enhanced swimmer safety by enforcing pool rules and regulations consistently.
- Performed pool tests, recorded results and adjusted chemical levels to reach appropriate measurements.
Education
Bachelor of Science - Sport, Exercise, And Performance Psychology
Kent State University
Kent, OHSkills
- Professionalism and Ethics
- Time Management Aptitude
- Expertise in Microsoft office skills
- Customer Service
- Customer relationship development
- Stress tolerance
Certification
- Emergency Use of Medical Oxygen
- Adult/Pediatric First Aid
- Basic Life Support
- Lifeguarding (Including Deep Water) with CPR/AED for Professional Rescuers and First Aid
Timeline
Emergency Communications Dispatcher
York County 911
02.2026 - Current
Aquatics Coordinator
YMCA of the Virginia Peninsula
11.2024 - 07.2025
Assistant Collections Manager
YESCO Sign & Lighting
05.2023 - 01.2025
Youth Girl's Head Lacrosse Coach
Stow Youth Lacrosse Program
09.2022 - 05.2024
Head Lifeguard
Clearwater Pools Management
04.2019 - 09.2022
Bachelor of Science - Sport, Exercise, And Performance Psychology
Kent State University