Gabriela Lopez
Yuma,USA
Summary
Detail-oriented and adaptable professional with a strong background in emergency communications, public safety, and administrative support. Skilled at managing high-pressure situations with accuracy and composure, while providing clear communication and exceptional service. Bilingual in Spanish with proven ability to collaborate across diverse teams, maintain confidentiality, and deliver results in both fast-paced emergency environments and complex administrative operations.
Overview
5
5
years of professional experience
Work History
Emergency Communications Dispatcher
Yuma County Sheriff's Office
Yuma, AZ
11.2024 - Current
- Operate communications equipment including CAD, Vesta 911 system, multi-channel radios, telephones, and databases.
- Answer emergency and non-emergency calls, interview callers, gather critical details, prioritize and determine appropriate personnel to respond.
- Dispatch law enforcement and emergency responders while relaying concise and factual information.
- Calm and counsel distraught or irate callers in crisis situations while maintaining emotional control under pressure.
- Utilize License Plate Reader program to identify stolen vehicles, stolen plates, wanted subjects and coordinating with Deputies on verified hits.
- Monitor activity from radio channels, alarms, multiple maps, helicopter, deputies, detention officers, animal control, fire and medical responders to ensure responder safety and situational awareness.
- Input and update information into CAD and NCIC databases, including warrants, vehicle, and license checks.
- Track and log officer status, call details, and emergency assistance requests in real-time.
- Read and interpret maps to assist public and personnel in locating addresses and incidents.
- Maintain strict confidentiality of criminal histories and sensitive information.
- Regularly collaborate with external agencies and administration to provide effective support for both the community and responders.
- Serve as a Certified Training Officer and onboard and coach new personnel.
Administrative Assistant
Yuma Regional Medical Center/Onvida Health
Yuma, AZ
06.2024 - 11.2024
- Provided efficient and effective management support to Environmental Services, Safety, Nutrition, Patient Transport and Security departments while collaborating with over 40 YRMC locations.
- Efficiently managed and updated files, records, and safeguarded confidential company information to include adhering to HIPPA guidelines.
- Tracked mandatory training to ensure compliance with all regulatory standards.
- Answered multi-line phone system, routing calls, delivering messages to staff while multitasking and collaborating with multiple locations and departments.
- Processed and maintained accurate invoices for all departments, their cost centers and tracked financial expense reports.
- Scheduled and managed meetings on a daily basis and prepared meeting minutes, agendas and necessary materials for committees and councils while ensuring proper formatting.
- Managed contracts pertaining to all departments under Support Services to ensure proper terms were being followed.
Senior Detention Support Specialist
Yuma County Sheriff's Office
Yuma, AZ
12.2020 - 06.2024
- Received and examined all court orders and legal documents to verify validity of each prisoner booking, sentencing and release while following all guidelines of legal jurisdictions and court mandates including those from state, federal and tribal.
- Interpersonally dealt with hostile people of the public while maintaining inmate records and handling confidential information while maintaining high accuracy.
- Effectively collaborated with and reviewed the booking information of law enforcement agencies to ensure court jurisdictions, charges/ARS codes, citations and victims rights were all following proper guidelines.
- Assisted dispatch with both emergency and non-emergency Spanish speaking callers.
- Operated security systems of the jail.
- Created new manual file jackets or updates existing jackets to record all changes in status of an inmate, such as transfers, court dates, release or change in charges; pulls manual file jackets when required for use in court updates and transfer processes.
- Supervised the intake and release area to ensure officer and inmate security along with doing regular monthly audits of each inmate file to certify each charge and document was correct all while efficiently executing regular day to day duties.
Education
Associate's degree - Administration of Justice
Grossmont College
El Cajon, CAAssociate's degree - Social And Behavioral Sciences
Grossmont College
El Cajon, CASkills
Bilingual - English, Spanish
Level ‘A’ ACJIS Network Terminal Operator Certified
Dispatch Certified Training Officer
Coaching and mentoring skills
Leadership skills
Medical terminology
Interpersonal communication skills
Administrative experience
Detail oriented even while in a fast paced environment
Able to collaborate effectively with others
Exceptional customer service
Microsoft Office programs
Timeline
Emergency Communications Dispatcher
Yuma County Sheriff's Office
11.2024 - Current
Administrative Assistant
Yuma Regional Medical Center/Onvida Health
06.2024 - 11.2024
Senior Detention Support Specialist
Yuma County Sheriff's Office
12.2020 - 06.2024
Associate's degree - Administration of Justice
Grossmont College
Associate's degree - Social And Behavioral Sciences
Grossmont College