STACEY BATISTA-LARA
NEW ROCHELLE
Summary
Detail-oriented and Bilingual professional with dual expertise in emergency dispatch and legal assistance. Skilled at managing high-pressure situations, delivering clear communication, and providing exceptional support to diverse communities. Experienced in legal case support, insurance claim processing, and client advocacy.
Overview
3
3
years of professional experience
Work History
911 DISPATCHER
New York Police Department
06.2024 - Current
- Provide critical support and reassurance to callers in high-stress situations by actively listening and responding with empathy and professionalism
- Assess and interpret emergency situations to determine appropriate response protocols and dispatch the necessary emergency services
- Coordinate the timely deployment of police, fire, and medical units by efficiently managing communication systems and resource allocation
SECRETARY/LEGAL ASSISTANT
Rubenstein Law
10.2023 - 06.2024
- Drafted and dispatched representation letters to clients, insurance companies, and other involved parties to initiate legal claims
- Opened and managed claims with liability and PIP insurance carriers, ensuring accurate documentation and timely case progression
- Reviewed, organized, and processed incoming legal correspondence and case-related documents to maintain up-to-date and compliant case files
- Acted as a liaison between attorneys, clients, and external contacts to support efficient communication and case coordination
BILINGUAL ADMINISTRATIVE ASSISTANT
Docgo
03.2023 - 01.2024
- Designed and maintained spreadsheets and databases to accurately track, analyze, and report migrant data and service outcomes
- Managed and updated client records to ensure accuracy and compliance with internal and external reporting requirements
- Assisted patients, visitors, and clients with intake and discharge procedures, providing clear instructions and compassionate support in both English and Spanish
Education
MA - Criminal Justice; Specialization: Policing
CUNY John Jay College of Criminal Justice
05.2024
BA - Criminal Justice and Psychology
Alfred State College of Technology
12.2022
Skills
- Bilingual - English, Spanish
- Crisis communication and de-escalation
- Document preparation & management
- Conflict resolution and problem solving
- Data entry and case tracking
Timeline
911 DISPATCHER
New York Police Department
06.2024 - Current
SECRETARY/LEGAL ASSISTANT
Rubenstein Law
10.2023 - 06.2024
BILINGUAL ADMINISTRATIVE ASSISTANT
Docgo
03.2023 - 01.2024
BA - Criminal Justice and Psychology
Alfred State College of Technology
MA - Criminal Justice; Specialization: Policing
CUNY John Jay College of Criminal Justice
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