Maria Reyes
Southaven,MS
Summary
Results-driven professional specializing in financial reporting and data analysis, with extensive experience in finance, healthcare, and emergency services. Demonstrated ability to build strong relationships and efficiently solve complex problems. Proven success in high-pressure environments, leading teams with strategic vision. Focused on enhancing sales performance and improving client satisfaction.
Overview
7
7
years of professional experience
Work History
911 Dispatcher
City Of Hernando
Hernando, MS
11.2024 - Current
- Mastered communication and decision-making under pressure in high-stakes environments.
- Evaluated and prioritized incoming emergency calls, dispatching personnel and equipment effectively.
- Monitored field units' safety and task progress through radio and telephone communications.
- Coordinated crisis response across multiple teams to enhance operational efficiency.
- Assessed team performance against established goals and objectives.
Accounts Payable Clerk
Life Style Homes LLC
Hernando, MS
11.2023 - 11.2024
- Managed customer accounts receivable data with Microsoft Excel, Access, QuickBooks, and Oracle Financials.
- Contributed to development and maintenance of financial databases.
- Incorporated new transaction data to improve accuracy of accounting ledger.
- Collaborated with senior staff to produce accurate, timely financial reports.
Intake Specialist
Pinnacle Medical Solutions LLC.
Southhaven, MS
03.2020 - 12.2022
- Served as primary client contact, swiftly resolving concerns to enhance retention.
- Coordinated with internal teams to ensure timely fulfillment of client needs.
- Achieved 95% customer satisfaction rate through proactive follow-up efforts.
- Developed and implemented intake strategies to ensure high quality service delivery.
Lead Bank Teller
Community Bank Of Mississippi
Southavn, Mississippi
05.2018 - 03.2020
- Built and maintained client relationships through quality, personalized interactions.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Assisted with offsite events such as job fairs or community outreach programs promoting banking services.
- Participated in weekly team meetings to discuss customer feedback and suggestions for improvement.
- Processed deposits, withdrawals, transfers, loan payments, and check cashing transactions accurately and efficiently.
Education
Bachelor of Science - Business Management
University of Memphis
Memphis, TN05-2026
Associate of Applied Science - Business Accountancy
Southwest Tennessee Community College
Memphis, TN01-2018
Skills
- Financial reporting and analysis
- Data analysis and interpretation
- CRM tools: Microsoft Dynamics GP, QuickBooks, Excel
- Bilingual Spanish fluency
- Team leadership and coordination
- Conflict resolution strategies
- KPI reporting and tracking
- Upselling techniques
Timeline
911 Dispatcher
City Of Hernando
11.2024 - Current
Accounts Payable Clerk
Life Style Homes LLC
11.2023 - 11.2024
Intake Specialist
Pinnacle Medical Solutions LLC.
03.2020 - 12.2022
Lead Bank Teller
Community Bank Of Mississippi
05.2018 - 03.2020
Bachelor of Science - Business Management
University of Memphis
Associate of Applied Science - Business Accountancy
Southwest Tennessee Community College