FELICIA HENDERSON
Redford,MI
Summary
Seasoned finance professional with 19 years of experience, specializing in high volume accounts payable management, AP automation, and accurate journal entries. Expertise in bank reconciliations and month-end close processes. Seeking to leverage extensive background as an Accounts Payable Specialist.
Overview
21
21
years of professional experience
Work History
911 Dispatcher
Farmington Hills Police Department
Farmington Hills, Michigan
08.2025 - Current
- Receiving incoming emergency calls and dispatch emergency services. Maintain proficiency in operation of all dispatch related computer database systems, monitor radio networks and relay messages when appropriate, input and access information into database.
Accounts Payable
Serra Ford Farmington Hills
Farmington Hills, MI
10.2022 - 09.2025
- Managed the complete accounts payable cycle, ensuring accurate and timely processing of invoices, compliance with financial policies, and effective vendor communication
Chat Representative
Charter/Spectrum Communications
Raleigh, NC
12.2021 - 06.2022
- Provided exceptional customer service and support through live chat, addressing inquiries, resolving issues, and facilitating communication between customers and Charter/Spectrum Communications teams to ensure customer satisfaction and loyalty.
Accounting Coordinator
Mark Jacobson Toyota
Durham, NC
03.2005 - 05.2021
- Maintain vendor and supplier relationships, ensuring prompt and precise processing of invoices, purchase orders, expense reports, credit memos, and payment transactions.
- Execute month-end and year-end close procedures, including the distribution of 1099 forms and support during annual audits.
- Manage accounts receivable tasks, including the processing of incoming payments, creation of deposits, and maintenance of accurate deposit records.
- Prepare and dispatch monthly statements while cultivating professional customer relationships to minimize aged receivables and promote punctual payment practices.
Education
HIGH SCHOOL DIPLOMA -
BROUGHTON SENIOR HIGH SCHOOL
RALEIGH, NCSkills
- Accounts reconciliation
- Invoice processing
- Customer communication
- Financial reporting
- Time management
- Accounts payable and receivables
- Reconciling accounts
Timeline
911 Dispatcher
Farmington Hills Police Department
08.2025 - Current
Accounts Payable
Serra Ford Farmington Hills
10.2022 - 09.2025
Chat Representative
Charter/Spectrum Communications
12.2021 - 06.2022
Accounting Coordinator
Mark Jacobson Toyota
03.2005 - 05.2021
HIGH SCHOOL DIPLOMA -
BROUGHTON SENIOR HIGH SCHOOL