Feliciana DeLaPaz
Lansing,MI
Overview
10
10
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Ingham County 911
03.2022 - Current
- Dispatches police, fire and EMS calls placed for service for the entire county
- Handle emergency calls calmly with a composed approach and obtained pertinent information
- Certified CTO trainer, training new employees on policy and procedures , customer service, call handling, and dispatching
- Utilized computer based dispatch systems, complex phone systems to update first responders with relevant information
- participated in on site training with first responders
Janitorial Team Lead
DuAll Janitorial Services
04.2015 - 02.2022
- Maintained clean and comfortable environments in government buildings by vacuuming, dusting, Cleaning windows
- Followed safety protocols and use of protective gear
- Maintained supplies in inventory and submitted reorder request
- Supervised and trained team of janitorial workers to meet highest quality of cleanliness and safety standards
Education
GED -
Lansing School District
Lansing, MI11-2020
Skills
- Multi-tasking
- Decision making
- Critical Thinking
- computer based dispatch systems
- microsoft teams
- memorizing and implementing department procedures
Objective
To obtain a job where I can reach my full potential while supporting others and providing high quality customer service
Certification
- CPR certified
- LEIN ( Law enforcement information network) through employer
- completed basic and Advanced 40 hour course required by the State of Michigan
- cpr certified
- emergency medical dispatch certified
- CTO - Communications Training Officer
Timeline
911 Dispatcher
Ingham County 911
03.2022 - Current
Janitorial Team Lead
DuAll Janitorial Services
04.2015 - 02.2022
GED -
Lansing School District