Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rachael Turner

Whitesboro

Summary

Dynamic and dedicated professional with experience as a 911 Dispatcher at Whitesboro Police Department, excelling in high-pressure situations. Proven critical thinking and active listening skills, ensuring effective emergency response. Good at teamwork and maintaining accurate records, while delivering exceptional customer service in fast-paced environments.


Overview

2
2
years of professional experience
1
1
Certification

Work History

911 Dispatcher

Whitesboro Police Department
06.2024 - Current
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
  • Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.

Barista

House of Brews
08.2023 - 06.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Adapted quickly to high-volume periods by efficiently managing tasks and delegating responsibilities among team members.

Education

Whitesboro High School
Whitesboro, TX
05-2023

Skills

  • Works Well Under Pressure
  • Critical thinking
  • Active listening
  • Computer skills
  • Teamwork and collaboration
  • Data entry proficiency
  • Multi-tasking
  • Problem-solving

Certification

Telecommunications Operator License

DPS - TCIC/TLETS Full Access Certification

BLS Provider Certification

Timeline

911 Dispatcher

Whitesboro Police Department
06.2024 - Current

Barista

House of Brews
08.2023 - 06.2024

Whitesboro High School

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