Alexis Eldridge
Kettering
Summary
Dynamic professional with extensive experience as a 911 Dispatcher at Beavercreek Police Department, excelling in crisis management and incident prioritization. Proven ability to enhance situational awareness and streamline communication under pressure. Strong active listening skills and adept in map reading, ensuring timely responses in high-stakes environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Beavercreek Police Department
09.2024 - Current
- Managed emergency calls, ensuring accurate information relay to first responders.
- Operated multi-line phone systems to prioritize and dispatch urgent situations effectively.
- Coordinated communication between law enforcement, medical services, and fire departments during crises.
- Maintained detailed logs of incidents and responses for record-keeping and analysis.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
Server
Bullwinkle's Top Hat Bistro
01.2019 - 10.2024
- Delivered exceptional customer service in high-volume dining environment
- Facilitated smooth communication between kitchen and front-of-house staff
- Maintained knowledge of menu items to provide accurate recommendations
- Trained new servers on restaurant protocols and best practices
- Implemented process improvements that enhanced order accuracy and efficiency
- Managed cash handling procedures during peak service periods
- Resolved customer complaints swiftly to maintain satisfaction and loyalty
Preloader
UPS
05.2020 - 06.2024
- Collaborated with team members to maintain workflow efficiency during peak operation periods
- Adhered to safety protocols and guidelines while handling packages and navigating warehouse environment
- Trained new employees on proper loading techniques and safety procedures, fostering a cohesive team dynamic
- Implemented time management techniques to balance competing priorities during fast-paced shifts.
Education
Associate of Science - Criminal Justice
Sinclair Community College
Dayton, OH12-2025
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Stress tolerance
- Map reading skills
- Crisis management
- Incident prioritization
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- EFD- Emergency Fire Dispatch
Timeline
911 Dispatcher
Beavercreek Police Department
09.2024 - Current
Preloader
UPS
05.2020 - 06.2024
Server
Bullwinkle's Top Hat Bistro
01.2019 - 10.2024
Associate of Science - Criminal Justice
Sinclair Community College