Ashley Smith
Fulton,KY
Summary
I am currently a 911 dispatcher for Obion County. I have 10+ years experience in Manufacturing as well as some years experience in healthcare. I have a phlebotomy, EKG, and Medical Assisting certifications.
Overview
13
13
years of professional experience
1
1
Certification
Work History
911 Dispatcher
Obion County Emergency Communications District
Union City, TN
08.2024 - Current
- Assisted in emergency call management, prioritizing urgent requests for prompt response.
- Learned to operate communication systems and software for efficient dispatching.
- Supported coordination of resources during emergencies, ensuring accurate information relay.
- Adapted quickly to high-pressure situations, maintaining composure while gathering critical details
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress during emergencies.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
Back Up Lead / Inspector / Grader
Tyson Foods
Union City, TN
06.2013 - 08.2024
- Conducted thorough inspections to ensure compliance with safety and quality standards.
- Collaborated with team members to identify areas for process improvement.
- Trained new inspectors on inspection protocols and safety procedures.
- Documented inspection findings accurately for reporting and analysis.
- Manage team members as well as lines in department to ensure operations are running smoothly and efficiently
- Inspecting/Grading birds for any and all discrepancies and disposing of birds that aren't fit for human consumption andensuring quality standards are met.
Patient Care Technician
AverHealth
Clinton, KY
05.2024 - 07.2024
- Provided compassionate care to patients, ensuring comfort and safety during treatment procedures.
- Assisted in monitoring drug tests and documenting patient information in electronic health records.
Sales Associate
Walmart
Union City, TN
08.2012 - 06.2013
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained knowledge of current promotions and sales strategies to drive customer engagement.
- Processed transactions accurately using point-of-sale systems, ensuring efficient checkout experiences.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
Education
Healthcare Technician
Dyersburg State Community College
Dyersburg, TN05.2023
High School Diploma -
Union City High School
Union City, TN05.2011
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Customer Service
- Communication Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Data Entry
- Computer-aid Dispatching
- Medical Terminology
- Multi-tasking
- Leadership
- Problem-Solving
- Management
- Venipuncture
- Quality Assurance
Certification
Phlebotomy Certification
Medical Assistant Certification
EKG Tech Certification
Timeline
911 Dispatcher
Obion County Emergency Communications District
08.2024 - Current
Patient Care Technician
AverHealth
05.2024 - 07.2024
Back Up Lead / Inspector / Grader
Tyson Foods
06.2013 - 08.2024
Sales Associate
Walmart
08.2012 - 06.2013
Healthcare Technician
Dyersburg State Community College
High School Diploma -
Union City High School