Angelica Valencia
Tolleson,AZ
Summary
Detail-oriented and reliable professional with experience in emergency communications and customer service. Proven ability to manage high-pressure situations while maintaining accuracy, professionalism, and clear communication. Adept at teamwork, time management, and organizational efficiency. Currently pursuing a degree in criminal justice with career interests in forensic sciences and public safety.
Overview
2
2
years of professional experience
Work History
911 Dispatcher
City of Tolleson
Tolleson, AZ
10.2025 - 02.2026
- Responded to emergency calls, efficiently gathering critical information for first responders.
- Operated multi-line phone system to manage incoming calls and prioritize emergencies.
- Utilized computer-aided dispatch systems to log incidents and track response units.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Followed established protocols for professional handling of emergency situations.
- Answered calls from automatic routing system and took basic information from callers.
- Read system maps and caller information, and documented details in system.
Barista
Blendz Boba Tea Lounge
Glendale, AZ
06.2024 - 12.2024
- Prepared and served high-quality beverages in fast-paced environment.
- Maintained cleanliness and organization of workstations to ensure efficiency.
- Assisted customers with menu selections and provided exceptional service.
- Operated brewing equipment and adhered to safety protocols consistently.
- Collaborated with team members to meet peak service demands effectively.
- Monitored inventory levels and communicated restocking needs proactively.
- Trained new staff on beverage preparation techniques and customer service standards.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
Education
High School Diploma -
Tolleson Union High School
Tolleson, AZAssociate of Arts - Criminal Justice
Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ05-2027
Skills
- Computer skills
- Active listening
- Critical thinking
- Works Well Under Pressure
- Problem-solving
- Teamwork and collaboration
Timeline
911 Dispatcher
City of Tolleson
10.2025 - 02.2026
Barista
Blendz Boba Tea Lounge
06.2024 - 12.2024
High School Diploma -
Tolleson Union High School
Associate of Arts - Criminal Justice
Maricopa Community Colleges, South Mountain Community College