William Pemberton
Commerce,TX
Summary
Hard working man with over 19 years of experience serving the public in all capacities. I am also a TCOLE certified master telecommunicator. I rarely call in sick and always willing to work overtime
Im available for any shift. I also try and get along with all coworkers and am a team player.
Overview
1
1
Certification
2016
2016
years of professional experience
Work History
911 Dispatcher
Commerce Police Department
- Responded promptly to emergency calls, assessing situations and dispatching appropriate services.
- Utilized computer-aided dispatch (CAD) systems to manage real-time communications effectively.
- Coordinated with law enforcement, fire, and medical personnel to ensure swift response times.
- Maintained accurate logs of calls, incidents, and resource allocations for operational clarity.
- Trained new dispatchers on protocols and system usage to enhance team efficiency and readiness.
- Implemented process improvements that streamlined call handling procedures, reducing response time delays.
- Led crisis management discussions during high-pressure situations, ensuring effective communication among teams.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Directed responders using assigned mapping systems for timely emergency attendance.
- Answered calls from automatic routing system and took basic information from callers.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Increased situational awareness among responding units through timely updates on evolving incident conditions.
- Served as an integral member of the emergency communications team, consistently demonstrating professionalism and dedication to public safety.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Enhanced emergency response times by effectively prioritizing incoming calls and dispatching appropriate resources.
- Streamlined communication between first responders and callers by maintaining clear, concise, and accurate information sharing.
- Proved successful working within tight deadlines and a fast-paced environment.
- Maintained accurate records of all dispatched calls, ensuring proper documentation for future reference or legal proceedings.
- Maintained up-to-date knowledge of local geography and jurisdiction boundaries to ensure accurate dispatching of emergency services personnel.
- Followed established protocols for professional handling of emergency situations.
- Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
- Reduced errors in dispatch process by meticulously documenting call details and resource allocation.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Participated in ongoing professional development opportunities to stay current on industry best practices and emerging technologies within the field of emergency communications.
- Provided on-the-job training and coaching to develop new dispatchers.
- Utilized advanced technology systems for accurate tracking and monitoring of dispatched units in real-time scenarios.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Contributed to public safety initiatives by accurately relaying critical information regarding potential threats or hazards during emergencies.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Supported efficient response efforts with effective triage of emergency situations, ensuring proper allocation of resources.
- Supported emotional well-being of callers, providing reassurance and instructions until help arrived.
- Facilitated seamless communication between law enforcement, fire, and medical services during critical incidents.
- Ensured continuous operation of communication systems through regular maintenance checks and troubleshooting.
- Developed resource database for quick access to information on local shelters, hospitals, and crisis centers.
- Reduced call abandonment rates by implementing more efficient call-handling procedures.
- Enabled quicker dispatch decision-making with setup of automated alert systems for high-priority calls.
- Advocated for caller needs, ensuring that each received prompt and appropriate emergency assistance.
- Assisted in planning and execution of emergency drills, preparing team for real-life scenarios.
- Improved response times with accurate call assessment and clear communication to first responders.
- Streamlined reporting process, contributing to more accurate and timely exchange of information between dispatch and field units.
- Fostered supportive environment for new dispatchers, guiding them through complex calls with patience and expertise.
- Maintained high levels of caller satisfaction, providing calm and clear instructions during stressful situations.
- Contributed to revision of dispatch protocols, incorporating feedback from emergency responders to enhance collaborative efforts.
- Assisted callers in emergency situations with appropriate information and support.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
911 Dispatcher
Greenvillle Police Department
Greenville, TX
11.2014 - 03.2015
- Developed training materials for ongoing staff development focused on emergency response best practices.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Facilitated multi-agency coordination during large-scale incidents to enhance inter-agency collaboration and maximize resource efficiency.
Education
High School Diploma -
Commerce High School
Commerce, TX06-1991
Skills
Works Well Under Pressure
Critical thinking
Active listening
Computer skills
Teamwork and collaboration
Decision-making
Typing speed
Stress tolerance
Problem-solving
Memory retention
Information gathering
Data entry proficiency
Map reading skills
Data entry
Crisis management
Computer-aided dispatching
Information intake
Police and fire procedures
Incident prioritization
Information documentation
Call control techniques
Public safety awareness
Information gathering and relay
Call management
Database queries
Map reading
Verbatim transcription
Emergency assessment
System maintenance
Basic life support
Verbal and written communication
Geographical expertise
Multitasking and prioritization
Police department procedures
Computer-based dispatch systems
Dependable and responsible
Prioritizing situations
Flexible schedule
Call routing
CPR and first aid
Good judgment
Radio frequencies monitoring
Dispatch coordination
Data systems operation
Team leadership
NCIC database
Unit dispatch
Needs assessment
Telephone etiquette
Public safety telecommunicator (PST)
Call records maintenance
Emergency support
Rapid needs assessment
Public safety telecommunicator
Emergency medical dispatch
911 system information databases
Information relay
Documentation and reporting
Documentation
Law enforcement collaboration
Emergency police dispatcher certification
Cross-departmental teamwork
Alarm systems monitoring
Coaching and mentoring
Providing clear directions
Agency referrals
Emergency response procedures
Information security
Language fluency
Teamwork
Time management
Attention to detail
Call prioritization
Listening skills
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent communication
Organizational skills
Team collaboration
Effective communication
Adaptability and flexibility
Situational awareness
Relationship building
Team building
Certification
TCOLE Master Telecommunocator, ICS 100, 200, and 300 certifications, TCIC/NCIC certification, CPR certification,, CGIS certification, public notary
Timeline
911 Dispatcher
Greenvillle Police Department
11.2014 - 03.2015
911 Dispatcher
Commerce Police Department
High School Diploma -
Commerce High School