Shakela McBride
Louisville
Summary
Dedicated 911 Dispatcher with proven ability to prioritize critical calls and coordinate emergency responses. Recognized for teamwork, problem-solving, and superior communication skills.
Experienced 911 Dispatcher skilled in managing high-pressure situations and training new team members. Known for enhancing response times through process improvements and fostering collaboration between emergency services.
Overview
11
11
years of professional experience
Work History
911 Dispatcher
Jefferson County Board Of Commissioners
Louisville, GA
07.2021 - 11.2024
- Monitored emergency calls and assessed urgency to prioritize dispatching units.
- Utilized CAD system to log incidents and track unit status efficiently.
- Coordinated communication between first responders and emergency management agencies.
- Provided accurate information to callers while maintaining a calm demeanor under pressure.
- Shift Supervisor
- Implemented process improvements that enhanced response times for critical incidents.
- Trained new dispatchers on protocols, systems, and effective communication strategies.
- Collaborated with law enforcement and fire department personnel to ensure seamless operations during emergencies.
- Monitored Police and Fire radios to provide assistance to responding personnel.
- Provided exceptional customer service to callers in crisis, displaying empathy while obtaining necessary information for emergency response teams.
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
- Collaborated with fellow dispatchers to maintain a cohesive team environment, fostering seamless communication during emergencies.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Followed established protocols for professional handling of emergency situations.
- Provided on-the-job training and coaching to develop new dispatchers.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
Assistant Manager
Family Dollar
Wadley, GA
11.2020 - 02.2021
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and customer service skills.
- Developed and implemented strategies to improve inventory management and reduce shrinkage.
- Managed scheduling to optimize staffing levels during peak hours, enhancing operational efficiency.
- Resolved customer issues effectively, fostering a positive shopping experience and loyalty.
CAP 2 Stocker
Walmart
Waynesboro, GA
07.2019 - 10.2020
- Stocked shelves efficiently to maintain product availability and visibility.
- Organized merchandise according to planograms, enhancing customer shopping experience.
- Assisted in inventory management, ensuring accurate stock levels and minimizing discrepancies.
- Collaborated with team members to streamline stocking processes and improve workflow efficiency.
- Monitored backroom organization and cleanliness, supporting operational standards and safety compliance.
- Trained new associates on stocking procedures and safety protocols for optimal performance.
Correctional Officer
Washington State Prison
Davisboro, GA
08.2015 - 06.2019
- Supervised inmate activities to ensure compliance with facility rules and regulations.
- Conducted regular inspections of premises to identify safety hazards and security breaches.
- Managed inmate transportation, ensuring safety and adherence to state protocols.
- Collaborated with multidisciplinary teams to develop rehabilitation programs for inmates.
- Trained and mentored junior officers on best practices in security measures and conflict resolution.
- Responded swiftly to emergencies, utilizing de-escalation techniques to maintain order within the facility.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Assembly Line Production Worker
Nordson
Swainsboro, GA
02.2014 - 05.2015
- Operated and maintained assembly line machinery to ensure consistent production flow.
- Inspected finished products for quality assurance and compliance with specifications.
- Collaborated with team members to optimize workflow and reduce downtime.
- Trained new employees on safety protocols and standard operating procedures.
Education
BBA - Business Administration And Management
University of Strayer
Washington, DC06-2024
High School Diploma -
Jefferson County High School
Louisville, GA05-2006
Skills
- Works Well Under Pressure
- Active listening
- Critical thinking
- Computer skills
- Teamwork and collaboration
- Decision-making
- Stress tolerance
- Problem-solving
- Memory retention
- Computer-aided dispatching
- Emergency medical instruction
- EMS dispatch
Timeline
911 Dispatcher
Jefferson County Board Of Commissioners
07.2021 - 11.2024
Assistant Manager
Family Dollar
11.2020 - 02.2021
CAP 2 Stocker
Walmart
07.2019 - 10.2020
Correctional Officer
Washington State Prison
08.2015 - 06.2019
Assembly Line Production Worker
Nordson
02.2014 - 05.2015
BBA - Business Administration And Management
University of Strayer
High School Diploma -
Jefferson County High School