Alyssa Egan
Summary
Highly organized administrative professional with experience supporting corporate office operations, real estate professionals, and high-pressure emergency communications environments. Skilled in coordinating schedules, managing office workflows, handling confidential information, and serving as a key liaison between leadership, staff, and clients. Known for strong attention to detail, proactive problem solving, and the ability to manage multiple priorities in fast-paced settings.
Overview
16
16
years of professional experience
2014
2014
years of post-secondary education
1
1
Certification
Work History
911 Dispatcher
Snohomish County 911
Everett
01.2020 - Current
- Operated emergency communication systems to receive and dispatch calls effectively.
- Coordinated response efforts with police, fire, and medical services during emergencies.
- Managed multiple phone lines while prioritizing urgent calls for assistance.
- Provided clear instructions to callers during critical incidents to ensure safety.
- Documented incident details accurately in computer-aided dispatch system logs.
- Trained new dispatchers on protocols and procedures for efficient operations.
- Maintained calm and professionalism in high-stress situations to support callers.
- Reviewed and updated emergency response protocols to enhance team efficiency.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Dispatched police officers and emergency personnel to calls for service.
- Ensured that all policies and procedures were followed in accordance with local laws and regulations governing 911 services.
- Coordinated activities between multiple agencies during emergency situations.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Assisted departments with special requests for assistance and BOLOs.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Investigated complaints from citizens regarding police activities; took appropriate action as needed.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
- Advised supervisors on new methods for improving efficiency of operations within communications center.
- Researched vehicle, wanted and missing persons information.
- Provided orientation sessions for newly hired dispatchers; assisted them with learning CAD systems and other job related software.
- Advised personnel about accidents, weather conditions or other hazards.
- Mitigated risks and emergency response delays by efficiently monitoring public safety field units.
- Mentored junior team members and managed employee relationships.
Property Manager
Egan Properties
Monroe
01.2010 - 04.2025
- Managed rent collection, payment tracking, and financial recordkeeping for rental properties.
- Coordinated bill payments, property taxes, and account reconciliation to maintain accurate property finances.
- Maintained property financial accounts and checkbook balancing to track revenue and expenses.
- Served as the liaison between banks, tenants, and property owners regarding financial and operational matters.
- Acted as the first point of contact for tenant maintenance requests, coordinating repairs with vendors and ensuring timely resolution.
- Oversaw daily property operations and tenant communication to maintain property functionality and tenant satisfaction.
Office Administrator
Coldwell Banker Bain
Bellevue
03.2019 - 12.2019
- Coordinated building maintenance requests and monitored facility needs, working closely with property management to ensure timely resolution of issues.
- Served as the office liaison with property management, communicating maintenance updates and building operations information to staff.
- Functioned as the office emergency contact, assisting with urgent issues and ensuring proper response procedures.
- Organized and facilitated new hire orientation logistics, including scheduling, materials preparation, and employee onboarding support.
- Assisted with user account verification and setup, ensuring employees had proper system access and technical resources.
- Supported daily corporate office operations, helping staff and agents with administrative needs and operational coordination.
- Served as the primary point of contact for clients, agents, and corporate staff, providing professional front-desk reception and administrative support in a fast-paced real estate corporate environment.
- Managed high-volume incoming calls, routing inquiries to appropriate departments and ensuring timely responses for agents, clients, and vendors.
- Coordinated office operations including meeting room scheduling, visitor check-in procedures, and conference room setup for corporate meetings and trainings.
- Maintained a welcoming and professional corporate environment, greeting visitors and assisting real estate agents with administrative needs.
- Provided administrative support to corporate staff and leadership, including document preparation, filing, data entry, and internal communications.
- Handled confidential documents and real estate transaction paperwork with a high level of discretion and accuracy.
- Assisted with agent onboarding logistics, including distributing office materials, coordinating workspace access, and directing agents to appropriate departments.
- Managed office supplies, inventory tracking, and vendor coordination to ensure smooth daily operations.
- Supported corporate events, agent trainings, and office meetings, including scheduling, preparation, and guest coordination.
- Utilized office management software, phone systems, and scheduling platforms to streamline front desk operations.
- Resolved client and agent inquiries efficiently, providing excellent customer service while representing the Coldwell Banker Bain brand professionally.
Agent Support Specialist
Coldwell Banker Bain
Lynnwood
09.2016 - 03.2019
- Coordinated MLS listing management for agents, including uploading properties, maintaining listing data, and updating photos and supplemental documentation.
- Served as the primary technical resource for agents, providing troubleshooting and guidance on MLS systems and transaction platforms.
- Processed real estate listings and completed sales in the company’s transaction management system, ensuring accurate documentation and recordkeeping.
- Assisted with branch-level accounting support, including agent billing, transaction reconciliation, and financial record updates.
- Managed office supply procurement and inventory for both Lynnwood and Edmonds branch offices.
- Provided administrative and operational support to agents and leadership to ensure efficient branch operations.
Education
Monroe High School
Monroe, WASome College (No Degree) - Information Technology And Administrative Manage
Central Washington University
Ellensburg, WASkills
- Emergency Call Handling
- Crisis Communication
- High-Pressure Decision Making
- Situational Awareness
- Rapid Problem Solving
- Multi-tasking in High-Stress Environments
- Critical Incident Coordination
- Confidential Information Handling
- Office Operations Management
- Administrative Support
- Calendar & Meeting Coordination
- Document & Records Management
- Data Entry & Database Management
- Process Coordination
- Supply & Inventory Management
- New Hire Onboarding Support
- Client Communication
- Customer Service & Client Relation
- Conflict Resolution
- Multi-department Communication
- Public & Client Interaction
- Phone & Front Desk Operations
- MLS Listing Management
- Transaction Coordination
- Real Estate Administrative Support
- Property Management Operations
- Rent Collection & Financial Tracking
- Tenant Relations & Maintenance Coordination
- Vendor & Property Management Liaison
- Microsoft Office (Word, Excel, Outlook)
- Google Workspace
- MLS Systems
- Transaction Management Software
- Multi-Line Phone Systems
- User Account Setup & Basic Tech Support
- Office Technology Troubleshooting
- Time Management
- Team Collaboration
- Organizational Skills
- Adaptability
- Attention to Detail
- Reliability & Accountability
- Workload Prioritization
Languages
English
Professional
Certification
- CPR certified
Accomplishments
- Call taker outstanding service award
- 3 years of athletic collegiate scholarships
References
References available upon request.
Timeline
911 Dispatcher
Snohomish County 911
01.2020 - Current
Office Administrator
Coldwell Banker Bain
03.2019 - 12.2019
Agent Support Specialist
Coldwell Banker Bain
09.2016 - 03.2019
Property Manager
Egan Properties
01.2010 - 04.2025
Monroe High School
Some College (No Degree) - Information Technology And Administrative Manage
Central Washington University