Summary
Overview
Work History
Education
Skills
Timeline
Generic

Beonka Bullard-Beasley

Frisco City,AL

Summary

Experienced 911 Dispatcher with broad background in emergency response coordination. Strengths include strong communication skills, calm under pressure, and efficient handling of high-stress situations. Proven ability to dispatch appropriate resources swiftly and accurately. Committed to making significant impact in community safety and emergency preparedness.

Overview

15
15
years of professional experience

Work History

911 Dispatcher

Monroe County Commissioners
Monroeville, AL
12.2013 - Current
  • Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
  • Maintained logs of all incoming calls and assigned tasks.
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
  • Conducted regular training sessions for new hires on proper protocols for handling emergency situations.
  • Interacted with local law enforcement agencies when responding to incidents in progress.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Received and dispatched calls for emergency services.
  • Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
  • Performed administrative duties such as scheduling shifts for other dispatchers, updating training materials and preparing performance reviews.
  • Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
  • Investigated complaints from citizens regarding police activities; took appropriate action as needed.
  • Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.

Amazon Flex

Lillie Mims
Frisco City, AL
09.2024 - 02.2025
  • Drove safely in all weather conditions including rain, snow, sleet, ice.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Navigated routes with relevant map programs and GPS systems.
  • Utilized GPS and maps for efficient route planning.
  • Transported and safely delivered items to prevent damage or loss.

Keyholder

Dollar General
Frisco City, AL
10.2010 - 07.2014
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Assisted customers with product selection and resolving complaints.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Enforced safety regulations within the store environment to protect both employees and customers.
  • Monitored employee performance to ensure adherence to company policies and procedures.
  • Reconciled daily sales receipts against cash drawer for accuracy.

Education

Certificate - Cosmetology

Reid State Technical College
Evergreen, AL
05-2010

Some College (No Degree) - Pre-requisites

Alabama Southern Community College
Monroeville, AL
08-2009

High School Diploma -

Frisco City High School
Frisco City, AL
05-2009

Skills

  • Emergency call handling
  • Radio communication
  • Data entry
  • Address location
  • Emergency dispatch
  • Training coordination

Timeline

Amazon Flex

Lillie Mims
09.2024 - 02.2025

911 Dispatcher

Monroe County Commissioners
12.2013 - Current

Keyholder

Dollar General
10.2010 - 07.2014

Certificate - Cosmetology

Reid State Technical College

Some College (No Degree) - Pre-requisites

Alabama Southern Community College

High School Diploma -

Frisco City High School

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