Zitlaly Resendiz
Fort Smith,AR
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced 911 Dispatcher with broad background in emergency response coordination. Strengths include strong communication skills, calm under pressure, and efficient handling of high-stress situations.
Overview
7
7
years of professional experience
2021
2021
years of post-secondary education
Work History
911 Dispatcher
Fort Smith Police Department
Fort Smith, AR
01.2021 - Current
- Assessed caller needs and prioritized dispatching of police units.
- Maintained accurate radio communication with field officers and emergency services.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Assisted departments with special requests for assistance and BOLOs.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Provided clear instructions to callers in high-stress scenarios.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Entered pertinent information into computer aided dispatch system; maintained detailed records of all dispatched calls.
Host
Longhorn Steakhouse
Fort Smith, AR
09.2020 - 01.2021
- Greeted and seated guests promptly in a welcoming manner.
- Managed reservation system to optimize table turnover and guest flow.
- Coordinated with servers to ensure timely service for all guests.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Provided excellent customer service by anticipating customer needs.
- Took reservations over phone and in person.
- Assisted servers in seating guests by escorting them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Maintained cleanliness and organization of the front-of-house area.
Waitress
R&R Curry
Fort Smith, AR
02.2019 - 09.2020
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed customer orders accurately and efficiently.
- Maintained cleanliness and organization of tables and dining areas.
- Assisted in training new waitstaff on procedures and menu items.
- Handled cash transactions and managed the point-of-sale system.
- Recommended menu items based on customer preferences and dietary needs.
- Developed positive relationships with regular customers through friendly conversation.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Organized take-out orders efficiently according to customer requests.
- Bussed tables as needed during peak hours.
- Replenished beverages when necessary.
- Communicated daily specials to customers.
- Filled condiments and napkin containers during slack periods.
Education
Northside High School
Fort Smith, ARSkills
- Emergency call handling
- Critical thinking
- Radio communication
- Computer-aided dispatch
- Decision making
- Team collaboration
- Works Well Under Pressure
- Teamwork and collaboration
- Multitasking efficiency
- Spanish fluency
- Verbal and written communication
- Information intake
- Multilingual communication
- Reliability
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Accomplishments
- Fort Smith Fire Department- Dispatcher of the year - 2023
References
References available upon request.
Timeline
911 Dispatcher
Fort Smith Police Department
01.2021 - Current
Host
Longhorn Steakhouse
09.2020 - 01.2021
Waitress
R&R Curry
02.2019 - 09.2020
Northside High School