Summary
Overview
Work History
Education
Skills
Qualifications
Timeline
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Dannika Trujillo

Rio Rancho,NM

Summary

Strategic and analytical professional with a Bachelor's degree in Criminal Justice and extensive experience in high-pressure emergency response and financial operations. Adept at maintaining composure and clarity in critical situations. Bring a track record of excellence in decision-making, information analysis, and inter-agency coordination. Advanced proficiency in computer systems and a keen understanding of security protocols. Dedicated and forward-thinking individual, well-positioned to deliver diligence, integrity, and innovation in support of national security objectives

Overview

2
2
years of professional experience

Work History

911 Dispatcher

City of Rio Rancho
2023.06 - 2023.12
  • Orchestrated emergency communication protocols, coordinating with multiple response teams to ensure efficient crisis resolution
  • Synthesized critical information to facilitate clear and actionable instructions, contributing to the safety of first responders and civilians
  • Leveraged advanced dispatch systems to track incident progress, ensuring resource optimization and timely updates
  • Documented calls in full with details about callers, emergency situations and findings of first response teams
  • Coordinated radio traffic from field units, backing up responders with additional resources.

Vault Teller

Nusenda Credit Union
2021.09 - 2023.06
  • Spearheaded fraud prevention efforts, meticulously verifying transactions and identifying discrepancies, resulting in a reduction in potential fraud cases
  • Executed financial transactions with a commendable balance accuracy rate, maintaining a satisfactory cash drawer reconciliation record
  • Fostered customer loyalty through the resolution of complex account issues, earning a positive and satisfactory rating in customer feedback surveys
  • Collaborated effectively with co-workers and customers to handle daily money handling demands with maximum safety and security.

Education

Bachelor of Arts and Science in Criminal Justice -

New Mexico State University
Las Cruces, NM
12.2023

Skills

  • Crisis Management
  • Access Control Procedures
  • Risk Assessment & Mitigation
  • Strategic Decision-Making
  • Information Analysis
  • Computer Operations
  • Data Management
  • Multitasking
  • Interagency Communication
  • Financial Transaction Handling
  • Fraud Detection & Prevention
  • Customer Service Excellence
  • Conflict Resolution
  • Office 365 Suite
  • Investigative Research

Qualifications

  • Emergency Operations Acumen: Proven expertise in managing emergency dispatch systems, with a deft capability in evaluating critical situations and executing rapid response strategies.
  • Security-Sensitive Financial Handling: Trusted experience in maintaining the confidentiality and integrity of financial transactions, employing meticulous attention to detail and adherence to strict banking protocols.
  • Analytical Proficiency: Exceptional ability to dissect complex information quickly and accurately, a skill set directly transferable to the nuanced requirements of access control and security analysis.
  • Technological Expertise: Adept in navigating and utilizing advanced computer systems, including Office 365 and specialized dispatch software, to streamline operations and enhance communication efficacy.
  • Regulatory and Legal Knowledge: Comprehensive understanding of criminal justice principles, laws, and regulations, equipping me to navigate and enforce security protocols within a governmental framework.
  • High-Pressure Performance: Demonstrated success in maintaining composure and delivering results under extreme pressure, a critical competency for ensuring seamless access control operations.
  • Communicative Clarity: Strong interpersonal skills with the ability to convey complex instructions and sensitive information clearly and confidently to diverse audiences.
  • Proactive Problem-Solving: Dynamic and forward-thinking approach to anticipating and resolving potential security breaches or procedural discrepancies before they escalate.

Timeline

911 Dispatcher

City of Rio Rancho
2023.06 - 2023.12

Vault Teller

Nusenda Credit Union
2021.09 - 2023.06

Bachelor of Arts and Science in Criminal Justice -

New Mexico State University
Dannika Trujillo