Jennifer (Jenny) Burrows
911 Dispatcher-Law/Fire
Albuquerque,NM
Summary
Highly motivated, certified Advanced Emergency Medical Dispatcher for law enforcement and fire, with extensive customer service and computer experience.
Overview
25
25
years of professional experience
Work History
911 Emergency Dispatcher
City of Rio Rancho/Rio Rancho PD/SCRECC
06.2020 - 04.2025
Caseworker
Salvation Army Family & Emergency Disaster Services
06.2017 - 06.2019
- Data entry and updating client files for income status & assistance.
- Conducted client interviews for emergency food boxes, rental, mortgage & utility assistance/vouchers, emergency medical lodging assignments/vouchers, clothing, prescription & furniture vouchers and hygiene item distribution
- Communicated & worked with local agencies to collaborate emergency assistance for clients, including Great Falls Emergency Services, Benefits Hospital, Opportunities Inc, St. Vincent De Paul, and Cascade County Pre-Release.
- Reviewed rental assistance applications for approval/denial; awarded rental & mortgage assistance, on behalf of the Director, in her absence
- Assembled Emergency food boxes and homeless packs for clients.
- Headed homeless packs assembly for local Salvation Army, Great Falls Police Dept. & Cascade Co. Sheriff’s Office cruisers/vehicles for community distribution
- Processed & stocked daily produce, dairy, meat & bakery freight up to 2.5-3 tons, for client food assistance
- Covered warehouse staff shortages-including: vendor freight pickup, unloading freight-operating forklift & pallet jacks, processing produce, meat, dairy, bakery and mixed foods, stocking shelves for emergency food boxes
- Delivered local freight donations to Echoz Pregnancy Center, Juvenile Detention Center & Great Falls Emergency Services
- Worked community assistance booths at Vets 4 Vets Stand Down, Montana State University-Great Falls-Student Outreach, & Job Services Community Family Night
- Distributed food donations at Hope Worx Meal Outreach-Great Falls
- Representative at Montana Food Bank Network Hunger Summit attendance 7/2019
Promoted to Electronic Services Coordinator
Russell Country Federal Credit Union
06.2015 - 10.2016
- Assisted customers with all electronic service needs and related issues
- Posted all ACH daily deposits & debits, Share Draft debits & deposits, and exceptions issues
- Responsible for all Debit Card Services, including card issues/re-issues, card functionality issues & closures, submitting member travel notices, and adjusting limits per member request
- Responsible for assisting members with all Debit Card Fraud issues-including Fraud Case submissions to retrieve lost funds to CO-OP and provisional credit to members. Updated all monthly Fraud Case follow-ups and appeals. Initiated Debit Card blocks for fraud prevention
- Public Notary-commission expiration 7/2019
- Assisted all Online Member Banking Service requests and correspondence
- Updated ChexSystems reporting for delinquent accounts
- Responsible for all Dormant accounts, dormancy-monthly fee debiting and letters to members
- Assisted members with Fraudulent Check issues, affidavits, and Provisional Credit
- Responsible for balancing the main branch ATM each week per card transaction history
- Responsible for balancing CO-OP general ledger account with Debit Card Chargebacks general ledger account and quarterly CO-OP Debit Card issuance submissions
- Updated monthly Bounce back Report for member email issues and member letters
- Entered all EFT in-house member payments and transfer set-ups, in addition to member personal banking appointments for transfer set-ups
- Responsible for all ODFI updates and all member EFT updates per account
- Responsible for processing all SSA and DFAS ACH Reclamations received
- Submitted reported Escheated Dormant accounts and Stale-dated checks
- Initiated & posted Outgoing and Incoming US Wire Transfers and information retrieval for International Wire Transfers sent by management
- Updated Deceased member accounts for ACH government deposits & card closures
Receptionist
Russell Country Federal Credit Union
03.2015 - 06.2015
- Assisted customers/members on incoming calls
- Responsible for providing lobby assistance to all visitors and members
- Responsible for pulling/printing/mailing all system submitted cu letters, delinquency letters and loan coupons to members
- Updated loan officers’ department schedules and assisting members with appointments
- Sorting CU/Dept. mail and distributing; processing loan payments
- Processing Cash advances and loan payments
Promoted to Department Manager-Selling Supervisor
Herbergers-The Bonton Stores, Inc.
01.2013 - 03.2015
- Responsible to Regional Corporate VP for overseeing, promoting and increasing sales volume
- Shift Manager…alternating shifts, to include opening and closing store
- Overseeing & implementing department merchandising, departmental/inventory loss prevention, productivity and associate coaching in customer service and POS operations
- Interviewed applicants; assisted in hiring seasonal new associates
- Completion-Required Management Courses-Delegation, Time Management, Assoc. Coaching
- Maintained Department Merchandise-Inventory accountability and annual inventory
- Store operations management team member; secured all cash tills before closing, securing main cash tills and cash office safe, setting all alarms; opening and closing store
- Act On It-emergency management-associate training
- Assistance in theft recovery/apprehension
- Re-vamping and maintaining stockroom in adherence to Corp. mandates
- Responsible and implementing weekly Sale & Product Merchandising
Sales Associate
Herbergers-The Bonton Stores, Inc.
09.2012 - 01.2013
- Trained in bra fittings for Intimate Apparel dept.
- Responsible for basic merchandising, stocking, customer care and service, dept. upkeep, POS transactions, money-handling
- Assisted in annual department inventory count
Cook-Kitchen/Restaurant Supervisor
Lambkins Restaurant 7UP Supper Club
08.2010 - 08.2012
- Experienced short order, line cook, & catering prep/operations (Ducks Unlimited fundraisers, Council for the Arts Auction, Pioneer Car Show, Lincoln Rod Run, graduation banquets/weddings)
- Inventory management and wholesale ordering experience
- Responsible for basic restaurant opening/closing, till & safe, & basic money-handling operations
- Supervised shift kitchen staff and interviewed future staff
- Alcohol Service training course completion, 06/2012
Education
Bachelor of Music - Vocal Performance
University of Montana
Missoula, MTBachelor of Music - Vocal Performance
East Texas Baptist University
Marshall, TXGeneral Education - undefined
Gresham Union High school
Gresham, ORSkills
- Certified Advanced Emergency Medical Dispatcher, expires 2021-12-31
- Advanced EMD Member-International Academy of Emergency Medical Dispatch, expires 2021-12-31
- AHA HeartSaver FIRST AID/CPR/AED Certified, expires 2022-04
- Optional Modules also completed: Child CPR/AED, Infant CPR
- American College of Surgeons-Bleeding Control Basic v10 Course Completion 2018-05-23
- 50 WPM/47 Net WPM, NM Workforce Connection Typing Proficiency Certification, expires 2021-02-20
- Over 20 years-proficient Customer/Client Service Agent via phone and personal interaction
- Over 5 years-experienced Supervisor and Manager
- Over 5 years-experienced Data Entry Clerk and Coordinator
- Over 2 years-experienced Caseworker-Family & Emergency Disaster Services-Salvation Army
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
911 Emergency Dispatcher
City of Rio Rancho/Rio Rancho PD/SCRECC
06.2020 - 04.2025
Caseworker
Salvation Army Family & Emergency Disaster Services
06.2017 - 06.2019
Promoted to Electronic Services Coordinator
Russell Country Federal Credit Union
06.2015 - 10.2016
Receptionist
Russell Country Federal Credit Union
03.2015 - 06.2015
Promoted to Department Manager-Selling Supervisor
Herbergers-The Bonton Stores, Inc.
01.2013 - 03.2015
Sales Associate
Herbergers-The Bonton Stores, Inc.
09.2012 - 01.2013
Cook-Kitchen/Restaurant Supervisor
Lambkins Restaurant 7UP Supper Club
08.2010 - 08.2012
Bachelor of Music - Vocal Performance
University of Montana
Bachelor of Music - Vocal Performance
East Texas Baptist University
General Education - undefined
Gresham Union High school
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