Marieal Helm
Calumet City,IL
Summary
Detail-oriented and highly organized professional with extensive experience in crisis intervention, emergency response, and law enforcement collaboration. Skilled in analyzing complex information, conducting risk assessments, and applying de-escalation techniques in high-pressure environments. Proven ability to assess critical details, identify patterns, and provide actionable intelligence to support investigations and enhance public safety. Currently pursuing a Master's degree in Criminal Analysis, further developing advanced investigative and analytical expertise.
Overview
5
5
years of professional experience
Work History
911 Dispatcher
Lake County 9-1-1
09.2025 - Current
- Dispatch appropriate resources to respond to emergency situations promptly.
- Demonstrate effective problem-solving skills while managing multiple incoming calls.
- Apply investigative questioning techniques to quickly gather facts under pressure.
- Collaborate with police, fire, and EMS personnel to ensure accurate and timely response.
- Maintain detailed records of calls and responses for legal and investigative purposes.
- Continuously update knowledge of procedures, policies, and technology changes.
PRN CNA
Peace Village Retirement Community
02.2025 - Current
- Assist patients with daily living activities, ensuring comfort and dignity.
- Monitor vital signs and reported changes to nursing staff promptly.
- Maintain cleanliness and organization of patient care areas to promote safety.
- Documents patient observations accurately in electronic health records systems.
Crisis Intervention Specialist
National Youth Advocate Program
06.2024 - 09.2024
- Conducted detailed risk assessments for suicide, homicide, and self-harm cases.
- Partnered with law enforcement and social service agencies to coordinate crisis responses.
- Provided analytical support by linking case patterns and connecting clients with resources.
- Documented incidents and follow-up actions in compliance with HIPAA and agency guidelines.
Case Manager
Places, Inc.
01.2021 - 06.2021
- Conducted intake assessments to evaluate client risk factors and service needs.
- Collaborated with multidisciplinary teams, including law enforcement and healthcare providers.
- Maintained accurate records and reports used for case tracking and court-related matters.
Crisis Intervention Advocate
Family Violence Prevention Center
07.2020 - 01.2021
- Responded to crisis calls and provided immediate risk assessment and safety planning.
- Conducted investigative intake interviews and developed individualized intervention plans.
- Documented case findings and assisted law enforcement in identifying risk patterns.
Education
Master of Arts - Criminal Analysis
Arizona State University-Online
Tempe, AZBachelor of Science - Social Work
Central State University
Wilberforce, OH05.2021
Skills
- Criminal & Risk Analysis
- Investigative Support & Reporting
- Data Collection & Documentation
- Emergency Response Protocols
- Law Enforcement Collaboration
- Crisis Assessment & De-escalation
Highlights
- Problem-Solving & Critical Thinking
- Confidentiality & Victim Support
- Excellent Verbal & Written Communication
Timeline
911 Dispatcher
Lake County 9-1-1
09.2025 - Current
PRN CNA
Peace Village Retirement Community
02.2025 - Current
Crisis Intervention Specialist
National Youth Advocate Program
06.2024 - 09.2024
Case Manager
Places, Inc.
01.2021 - 06.2021
Crisis Intervention Advocate
Family Violence Prevention Center
07.2020 - 01.2021
Master of Arts - Criminal Analysis
Arizona State University-Online
Bachelor of Science - Social Work
Central State University