Kassy Chandler
Vidor,Texas
Summary
Reliable and hardworking individual, eager and motivated to work, with 8 years background in fast moving environments. Core competencies include customer service, organization and critical thinking as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency. Able to learn new tasks quickly and proficient in growing key customer relationships. Represents establishment with friendly, professional demeanor at all times.
Overview
9
9
years of professional experience
Work History
911 Dispatcher
Port Arthur Police Department
Port Arthur, TX
04.2023 - Current
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Used radio, telephone and computer system to update first responders with new information.
- Dispatched police officers and emergency personnel to calls for service.
- Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
- Researched vehicle, wanted and missing persons information.
Teller II
First Financial Bank
Beaumont, TX
08.2022 - 04.2023
- Directed specific questions to appropriate branch personnel.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Cross-sold bank products by answering inquiries, informing customers of new services and promotions.
Member Relations Representative I
Dugood Federal Credit Union
Beaumont, TX
01.2022 - 06.2022
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Trained employees on cash drawer operation.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Fulfilled diverse duties to provide customer service, operate money counters, balance and replenish ATMs, maintain accounts and open new accounts.
General Manager
Casa Ole
Orange, TX
10.2015 - 01.2022
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Optimized profits by controlling food, beverage and labor costs daily.
- Managed accounts payable, accounts receivable and payroll.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Performed opening and closing procedures each day.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Resolved problems or concerns to satisfaction of involved parties.
Correctional Officer III
Texas Department Of Criminal Justice
Beaumont, Texas
08.2020 - 11.2020
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Detected potential threats and quickly defused conflicts.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Applied non-violent response tools and physical restraint during problematic situations.
Teller I
MobilOil Federal Credit Union
Beaumont, Texas
02.2018 - 07.2018
- Adhered to financial services security and audit procedures.
- Directed specific questions to appropriate branch personnel.
- Entered member transaction data into online banking software.
- Handled cash transactions, balanced cash drawers, performed loan payments and issued cashier's checks.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Responded and assisted customers with account inquiries and updates.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Promoted and sold banking products and financial services.
Accounting Clerk
Happy Kia
Silsbee, TX
07.2017 - 02.2018
- Supported clerical and administrative needs of senior department staff.
- Maintained account books and accounting systems with accuracy by entering data precisely and proofreading.
- Resolved vendor and employee inquiries about invoices and purchases quickly through research.
- Maintained accuracy when reviewing and reconciling general ledger.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Education
Some College (No Degree) - Criminal Justice
Lamar Institute of Technology
Beaumont, TX05-2025
High School Diploma -
Vidor High School
Vidor, TX06.2015
Skills
- Supervision and training
- Policy/program development
- Performance improvements
- Financial document control
- Recruiting and hiring
- Data review
- Calm under pressure
- Communication skills
- MS Office proficient
- Currency and coin counter
- Exceptional customer service
- Safe and vault operation
- Reliable
- Sales expertise
- Friendly
- Energetic
- Organization
- Non-violent intervention
- Strategic planning and organization
- Excellent problem solver
- Ethical standards of conduct
- Occupational hazards and safety precautions
- Restraint techniques
- Criminal Justice
- Trained in defensive tactics
- Safety
- Observation
Timeline
911 Dispatcher
Port Arthur Police Department
04.2023 - Current
Teller II
First Financial Bank
08.2022 - 04.2023
Member Relations Representative I
Dugood Federal Credit Union
01.2022 - 06.2022
Correctional Officer III
Texas Department Of Criminal Justice
08.2020 - 11.2020
Teller I
MobilOil Federal Credit Union
02.2018 - 07.2018
Accounting Clerk
Happy Kia
07.2017 - 02.2018
General Manager
Casa Ole
10.2015 - 01.2022
Some College (No Degree) - Criminal Justice
Lamar Institute of Technology
High School Diploma -
Vidor High School
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